Big Commerce: store credits not carrying over to SS

[AUCTIONS]

Big Commerce sends store credit info for orders, but Ship Station has not integrated this field into their system. This results in customers getting emails not showing the amount paid, and that causes unhappy customers. I have confirmed that SS gets the store credit but has not integrated it.

[rmanzo]

I’m having the same issue. Have you found any solutions or work arounds?

[AUCTIONS]

It gets worse, I'm afraid. SS also doesn't recognize coupons. I have not found any workarounds and have resorted to printing the invoices in BC. SS needs to fix this problem. BC sends the info but SS ignores it.