I was advised by Shipstation support to post the following request.
We exclusively use Royal Mail's Tracked Services, the most obvious benefit of these service is of course tracking, which is provided by Royal Mail via SMS & Email direct to our customers.
Currently in order to benefit from these options on Shipstation, it is necessary to tick a box and then manually enter the email address and/or telephone no. of our customers.
This entirely elminates any benefits provided by Shipstations powerful automation options and is a giant step backwards compared to our current provider.
It would be highly advantageous to the vast majority of Royal Mail users, if these field were ticked and populated with the recipients details by default, or at the very least the ability to add automation rules to achieve the same outcome would be accetpable. It is very unlikely in our view customoers would not want to receive the tracking notifications we pay for.
We are poised to switch to Shipstation, however not providing customers the tracking notifications they expect, will result in us being bombarded with "where's my order" enquiries. Copying and pasting customer details completely defeats the purpose of using Shipstation and is therefore a non-starter.
I hope this can be implemented as a matter of urgency and allow us to reap the rewards of moving over to Shipstation.