03-03-2023 08:58 AM
Hello, we are quoting a an opportunity to ship empty boxes out with a return label for the end user to return a defective part in. The return address will be different than the origin. Also the weight of the return will be different than the empty box. Thanks
03-03-2023 09:35 AM
Hey there @PhilPal,
Thanks for posting here in the community!
I would love to hear from some community members who may have utilized a similar workflow! Any tips or tricks to a "starting from returns" style shipping floating around?
03-17-2023 09:03 AM
We use a form (Zoho, but any form provider will work), send that data to Zapier, then we have a special store connection in SS that we have set up where we zap the data to create a new order with the status of shipped. We have a notification go to a user who then goes to the order and manually creates a return, which is then sent through email to the customer.
It's janky, but it works.