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53 results
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Putting a tracking link into an email

by Craig in ShipStation Features
‎03-16-2022 11:25 AM
‎03-16-2022 11:25 AM
I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a...

Please add ability to download SKU barcodes

by jaimes57 in ShipStation Features
‎10-22-2022 07:41 AM
‎10-22-2022 07:41 AM
Please add the ability to download product SKU barcodes. This would give us the option to place SKUs on the products themselves and scan those rather than the packing slip.   If a packer grabs...
Labels:
  • Labels:
  • barcode scanning

Bug Report: New split Feature has a bug

by admin81 in ShipStation Features
‎10-26-2022 09:55 AM
‎10-26-2022 09:55 AM
Hi Everyone,   The newly released "split feature" is convenient but it has a bug。   When this bug happens: 1. We have an order which contains 2 items. We split this order into 2 shipme...
Labels:
  • Labels:
  • Feedback
  • settings

Buy Shipping Increase

by shippingitems in ShipStation Features
‎08-18-2022 08:30 AM
1 Kudo
‎08-18-2022 08:30 AM
1 Kudo
Did ShipStation really increase the price of the Buy Shipping label fee by 329% and give us 10 days for it to take effect? Seems to me that the increase was due to the fact that non-Prime orders can ...

Shipstation Connect bug on MacOS

by Shipster in ShipStation Features
‎09-23-2022 07:54 AM
1 Kudo
‎09-23-2022 07:54 AM
1 Kudo
Today, Shipstation Connect started to refuse legitimate logins. After reinstalling on the advice of Support, it did accept the login, but failed to work. If you are having the same problem, the solut...

Returns paid for by customer?

by NEV in ShipStation Features
‎09-01-2022 12:09 AM
3 Kudos
‎09-01-2022 12:09 AM
3 Kudos
Is there a way to set up certain returns to be postage paid for by customer? I ran the returns portal pretending to be a customer and selected "Changed my mind" and the return was automatically accep...

Add more than one notification email address.

by Dave100100 in ShipStation Features
‎10-27-2021 08:37 AM
‎10-27-2021 08:37 AM
So at the moment you can manually create an order with one email address for notifications.   However, some trade customers may want procurement and the warehouse to receive notifications of s...

Adding warehouse to the fulfilmet orders details

by yborzilo in ShipStation Features
‎05-06-2022 05:54 AM
‎05-06-2022 05:54 AM
Hello Dear ShipStation Support Team,   Please check how we can add a warehouse in case using "Marked Shipped" inside of order? As sometimes we have to create labels outside of ShipStation (mar...

Scan to verify requires to press enter on keyboard...

by NEV in ShipStation Features
‎06-29-2022 04:06 PM
‎06-29-2022 04:06 PM
Every time that I scan an item within Scan to Verify page, it doesn't verify the item until I scan AND press enter on my keyboard. Yet every once in a while when I play with either the shipping and o...

How to create label with future shipping date in n...

by beckybee in ShipStation Features
‎06-04-2022 06:21 AM
‎06-04-2022 06:21 AM
OK - spent too much time on this - in the previous version you could select what date you are shipping the shipment on. How do you do this in the new version - I have tried everything I could think o...
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