Great question. There is no guidance on how to change an address when a
customer has notified us that they have moved and that their NEXT order
should go to an updated address.
My experience is that there are two tracking numbers...one is to the
USPS collection point...followed by the international tracking
information. I have found that it works quite nicely. You may need to
look at the tracking email more closely? Maybe t...
I really, really, really hope you are wrong about this Thoma Bravo
company...."I wouldn't trust anything this company puts out at this
time. It appears from this vantage point there is internal turmoil in
the company, The new owners are a private equ...
NO. It is NOT just you. You are not alone. I'm having a minor issue with
notifications failing to be sent to customers. Sometimes they are sent.
Sometimes they are not. I submitted a "ticket" days ago and "silence".
ShipStation used to be AMAZING. Wo...
They have been owned by Stamps.com for years. Now they were bought by a
Venture capital company, Thoma Brova in October 2021.
https://www.thomabravo.com/press-releases/thoma-bravo-completes-acquisition-of-stamps.com
Maybe there is some cost cutting g...
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