ShipStation Community

R_Dani · 03-22-2024

I am trying to puzzle out how to insert the domain authentication information (filling in three fields) in the ShipStation Settings/Sender emails but all I keep getting is a "Error loading DNS records. Please try again". I wonder if I'm the only one ...

R_Dani · 03-30-2024

There was a correction made by the ShipStation tech staff and it worked for me nicely. I needed help from my ecommerce platform (WIX) but got it done. It appears that we are good to go! Authenticated.

R_Dani · 10-12-2022

Great question. There is no guidance on how to change an address when a customer has notified us that they have moved and that their NEXT order should go to an updated address.

R_Dani · 07-29-2022

My experience is that there are two tracking numbers...one is to the USPS collection point...followed by the international tracking information. I have found that it works quite nicely. You may need to look at the tracking email more closely? Maybe t...

R_Dani · 07-29-2022

I really, really, really hope you are wrong about this Thoma Bravo company...."I wouldn't trust anything this company puts out at this time. It appears from this vantage point there is internal turmoil in the company, The new owners are a private equ...

R_Dani · 07-24-2022

NO. It is NOT just you. You are not alone. I'm having a minor issue with notifications failing to be sent to customers. Sometimes they are sent. Sometimes they are not. I submitted a "ticket" days ago and "silence". ShipStation used to be AMAZING. Wo...

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Configuring the domain authentication for outbound emails by the end of March 2024

Re: Configuring the domain authentication for outbound emails by the end of March 2024

Re: Incorrect warning when changing address in split order

Re: International tracking

Re: Email about new ShipStation Connect Version Today

Re: Is it just me....or is there basically no support at shipstation????