Discussions

Is there a way to assign certain carriers to certain stores?Or block certain carriers from certain stores?Use case:We have our Amazon store connected. We would only ever ship with Amazon Buy Shipping. I'd like to be able to block our other carriers from showing for orders on our Amazon store.Another use case:We fulfill orders for a client, using their fedex account.  When shipping their orders, I only want to see rates from their fedex account.  And similarly, when shipping orders from other stores, I want to HIDE our client's fedex account options.Is there a way to do this currently?

Having trouble with ShipStation API integration where orders from our e-commerce store aren't importing correctly. Some orders come through fine but others get stuck with incomplete shipping addresses or missing product details.The API connection works and we can pull order data manually, but the automated sync keeps failing on certain order types. Error messages aren't very clear about what's wrong. Need someone who knows ShipStation API to help debug this.Need a couple of hours of help to fix the order import issues. Have to get this working by Thursday since we have a big shipping day coming up.

I'm a new customer, and ShipStation has already proven very useful to me, so I'm really glad it exists, but the UX is, I hope you'll forgive me for saying, terrible. I understand that it's a very complicated process and requires a lot of specific things, but it took me a week and six calls to the help line to get to the point where I could print a single label. Now, a certain amount of this was just me getting used to the platform, but even when I knew exactly what I was trying to do it was often really difficult to figure out which button I needed to click and where it was hidden.A UX overhaul would certainly make my life easier, and I have to imagine that there are others who feel the same way.

I understand ShipStation doesn't offer product label printing options in their subscription model, but are there are any third-party integrations available that would allow me to use some of the data from each ShipStation order to print a label I could put on the back of each of our products?

We had a wild error yesterday that we only caught when it was too late and order was shipped resulting in $100 loss plus negative customer satisfaction and likely negative feedback.Without any warning from shipstation 3 different people orders got combined into one. Shipstation does not allow combining orders from different users with different addresses. Buyer A who got the whole order had 3 orders in total which we combined into one as we always do. Buyer B had 2 orders. Buyer C had 3 orders. Somehow shipstation lumped all these 3 orders into buyer A order. We print pull sheets and ship using those. No way for us to know buyer A order had also buyers B and C orders.I chatted with customer service today and they copy pasted a whole list of reasons why this would happen and they’re all errors on shipstations end. My question is if anyone else has ever had this issue because now we won’t combine orders at all in fear of having this happen again. 

UPS has a API which could be added to Shipstation to reduce administration fees for E-commerce Shipping into the US.  The API (World Ease) creates a master shipment for customs and all children can be attached.Currently, this feature is an add on in Worldship which is awful software.   But saving $30 per shipment plus paying the tariffs are costs all small business should avoid.I would love to show a developer this process and show them how easy this is to add into your shipstation software.  This feature will help ensure people buy Shipstation for any e commerce shipping into the US.  

Would love to see an intergration with FDA prior notice to automate printing paper work to cross usa border. I ship from Canada to USA. (We ship kombucha) What do you use for fda prior notice?

Hello, For all international orders we need to go back into the order and manually print out 3 copies of the custom docs.It would be helpful to add in a scan code to print the customs forms, but the current setup closes an order after it is printed.So if the order can remain on the screen after it is printed to allow us to print customs forms that would be helpful as well as a scan code to print customs forms. Thank you!

It would be very helpful for us to be able to use QR Codes on our products in place of UPC codes. We have to purchase the UPC numbers each time we run out. By using QR codes, we could have a QR that is derived from the actual SKU data that is unique to each item. For instance, the string "Jeans_Blue_Small" (intentionally oversimplified) could be used as the data to generate a QR that would be assigned to that item.

Hello,When using the "Rate Shopper" service to purchase FedEx labels for order 112-9479072-1042642, we noticed that the address field was missing. The system allowed us to purchase the label without any warnings.We believe this is because the "Rate Shopper" service does not show the "address characters exceed 35" warning, which is a feature available when we manually select the "FedEx" service.This is a critical issue for our business. Please improve the "Rate Shopper" feature to include this important address warning to prevent future errors.Thank you. 

When searching for orders in Shipstation, the search feature is very limited and not reliable. To search by postcode, you have to mess with filters and type in the exact postcode in the filter section - the search bar needs to bring up orders by postcode by default as this is a basic feature on other platforms. It should also work with or without the spacing between the postcode. The screenshot atached is the start of a postcode for the most recent order we have which we can clearly see on the orders page, but Shipstation returns no results despite it being on the program. 

It would be helpful to have line item associated fields in the automation function e.g. line item value - as we had a situation where we had 0 value goods which build up parts to bigger orders, these come through with no commercial value, or item value (ea) = 0 which creates print errors - ideally we would have an automation that checks this and assigs a nominal value with a rule - like if Line Item value is equal to or less than zero, action, set value as 0.01 

My Apps in bigcommerce updated shipstation and now it displays as bigcommerce v3 but I am on v2! I do NOT have the ability to upgrade the store to v3 yet as I have far to many complex products that need to be re-written. how do I fix this?I get this message An error occurred attempting to update orders: Unauthorized : {"message":"Auth error occurred communicating with BigCommerce.","transaction_id":"bbac97a2-72d5-4324-a6e3-18dcde527ab2"I did not realize updating the shipstation pp would do this. Sadly I cannot add any new orders or update existing ones which ill force me to find an alternative to shipstation if this cannot be resolved with me staying on v2 only.

As part of our ongoing commitment to sustainability and transparent reporting, we are actively collecting data to assess and improve our environmental impact. In this regard, it would be very helpful if Ship Station could  assist by creating a report we could use to extract this information.Understanding the ecological footprint associated with transportation is crucial for our B-Corp certification and aligns with our values of environmental responsibility. To facilitate this process, could Ship Station please provide a function to extract detailed mileage calculations related to any travel or transportation associated with our partnership please?Your cooperation in assisting companies by providing this information would greatly contribute to our sustainability efforts.

I ship some eBay items via USPS letter rate. For the last week or so, items without tracking are not being shown as shipped in eBay. Is there a fix for this?

We add the amount paid on VAT to the customs data.  Later, if we want to review whether the data was entered correctly, that information is not visible.   We have had situations where we needed to void that label and make a new label to ensure that everything was added correctly.   I recommend that the data be visible for review when printing labels. Great Brick Lab 

In our company, it is important that two of us have access to batches and the ability to print. I feel like at one time, this was an option but sometime last year, we noticed others did not have access to certain features within batching. Please update this to allow admin to assign others to utilize the features of batching

Hello there, I would like to ask or request that will create an integration for automatic order import and shipment updates in the future. I hope the developer will notice this:) Thank you!

Is anyone else experiencing this? The logo is 300 DPI (print settings are as well) but while the rest of the packing slip prints crystal clear, our logo is very blurry and it looks extremely unprofessional. Anyone know why or have a fix/work around? TIA

Hi, is there a way to add a QR code to the Packing Slip that references data from a field in the order. I am aware that I can add a barcode that can do that. Is there a way to have a QR code generated instead?

stop pushing orders from shopify to Shipstation.if  ( Shopify order tags = pre_order )So not push to Shipstationelse Push to Shipstation all order.shopify order in tag = pre_order so don't push to Shipstation.Do you have any idea about this so please help me.how I push specific orders Shopify to Shipstation..

Hello, I am hoping someone can help me out and answer some question I have?  I have recently been put in charge of our shipping.  I need to understand how I am being charged?  I understand Shipstation bills us monthly.  I understand that I have to keep my SS balance funded to be able to print labels.  My question is why on my statement I see the funding associated to stamps.com?  Why also am I being billed by Endicia, is that stamps?  If I am not using USPS a lot, do I even need a stamps.com?  I am being billed for the funding of labels, and I am also being billed by UPS for the labels.  Is the ability to print labels the charge that SS or stamps is charging me?  I was on the phone with Shipstation, but he couldn't answer my billing questions.  Frustrated and confused.  Any help would be amazing.  My email is: john@xproducts.com 

When adding an IOSS #, the system masks the # you add, making it difficult to verify at the point of applying it to an order.   The workaround is to add the same IOSS # to the nickname of the entry.  There is no reason I can think of to mark that # from our orders.   We added those manually to the system, and we also have total control over what is added.  Additionally, it is not consistent with VAT for all countries.   Could you remove the masking of that IOSS?Great Brick Lab 

With our workflow, we print the label few hours later after it is created, right at the point it is being shipped out.If we are able to get label printed date programmatically, we can send an email to a client that their order has been shipped exactly at the point it is shipped, adding clarity and enhancing user experience.Since label printed date already exists on the dashboard, adding it to API should be relatively easy.

Hey!Sometimes postcodes come through in the wrong format e.g. AAA AA A, and this causes an error when I try to print the label. It would be much more efficient if I could catch and fix this issue before shipping.Is there a way to set up an automation rule in ShipStation that applies a tag when an order has an invalid or incorrectly formatted postcode? That way I could review and correct those orders before getting to the label printing stage.