Discussions

I have had this site for a few years. It would give live rates that were accurate to the penny, when people checked out. I stopped taking orders last summer, and am finally getting back to shipping.We had issues getting shipstation to talk to my site, but now it is saying they are connected. However, it will not give rates. It just says it doesn't have any shipping options for that address.What am I missing?

Hoping to see eBay shipping integration soon as eBay offers some good discounted options. Thanx!

We are currently testing ShipStation in the Netherlands. We have ShipStation connected to our FedEx account without issue.  We are able to fetch rates and create labels for any order shipping outside the Netherlands, for example, if we ship to France.  Unfortunately, we have been unable to get Shipstation to work on orders shipping within the Netherlands (domestic orders) as ShipSTation is not showing any domestic rates. Is anyone currently using ShipStation successfully in the Netherlands. - OR -Does anyone have any suggestions on how to solve this issue?Thank you,Mark

G'day Guys!Has anyone experienced random checkout downtime? the live checkout rates (beta) in Australia with the service provider Auspost sometimes drops out not allowing customers to purchase the product. At the moment no one can check out of the website and it's causing a loss of sales. This is unfortunate for users like ourselves when there is money on the table for a new outback start up business.Has the IT team done something behind the scenes that has caused this to not work?  would love any solutions - am thinking about manual rates but due to selling world wide I'd rather find another solution.  Cheers, Jaxon

Option of Veyer Logistics to the drop down menu when marking an order as manually shipped.The reason for the request is that "Other" is not an approved carrier for Amazon. We are using Shipstation to update Amazon with the shipping details.   In order to keep our account in good standing, we have to use Amazon-approved Carrier.

People have been asking for this for almost 8 years. We can't schedule pickups for the Fedex by Shipstation carrier account inside the Shipstation software. Going to a separate website is a huge hassle.https://community.shipstation.com/t5/Stores-Carriers-and-Other/Auto-Schedule-FedEx-Pickup/idi-p/5830

The automated order polling varies widely between the last run, our business relies on importing orders within a short period of time otherwise we heavily risk overselling due to our business model (since we have thousands of skus but only a couple on hand at any given moment) and lots of connected marketplaces. Would like to adjust the frequency to be consistent and shorter (like every 5 minutes or so). Would probably be worth it to pay additional for this functionality. Just a feature request. 

We need to obtain information about the components of our bundle products, including SKUs, QUANTITY, etc.Via ShipsStation API, this information should appear in the "tags" label, but it only shows "tagId" equal to a numeric value and the "name" label with the content: "Multiple Items", but it is these items for which we need to have the description of each one.

looking to see if its possible to add a feature when doing amazon buy shipping to enable Saturday delivery, I ship via Fedex and can ship with Saturday delivery but there is no option for this via amazon shipping which is important as making labels via buy shipping helps us sellers when it comes to order escalations. 

I'm trying to send a package to our customer in Canada via FedEx International Economy.  Only the popup appears "purchasing label"  but nothing happens after that.  Shipment does not get processed at all.  Has anyone else experienced a disconnect between FedEx and Shipstation?

We are currently using Ship Station's Auto Order Routing feature. The issue with it is that you have to manually activate which of your warehouse locations stock that item. It does not currently take into account items that went out of stock at one of the locations (therefore needing to route it to the next closest location). I am wondering if there is any way around this. Such as maybe implementing Zapier in some way to help... Really not sure where to go from here. We have thousands of SKUs, so it is unrealistic to, on a daily basis, manually check mark & uncheck mark which Ship From's have the item in stock.Ultimately I hope Ship Station will implement this feature with Auto Routing (to automatically route based on inventory at which location).

We see that we can set product dimensions via CSV import.We need to be able to set the Package Preference value as well.We have over 180,000 products in ShipStation, and now need to start telling pack table workers which packaging (poly bag or box, plus which size) they should use on single-item orders, taking the guesswork out of it for them.Right now, the only way to set the Package Preference value is to manually go in to each product's record in the web interface and make a selection from our list of available packaging types.This is not a workable method for our product catalog size.Is there a way to set the Package Preference field on the Shipping tab under Products via a CSV import? I know the product dimensions can be imported, but we have over 180K products in the system, and manually going in to update that field on every one through the web interface is not practicalt also appears there is no way to use automation rules to apply packaging based on product dims, even for sing

we should be able to get notified via email or sms when a new order has been added to Shipstation

Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. We're constantly running into issues where managers are being bothered on their days off, or while on vacation, in order to retrieve 2FA codes for staff trying to print and fulfill orders. Just this weekend I was in the mountains and had no cell service, and our staff were unable to log in to Shipstation without me.I can see why some users would need this level of security, but for others it's just getting in the way. Please allow clients to disable 2FA.EDIT: We've landed on a solution, for anyone interested. You can set up an inbox filter in the email where the 2FA codes are being sent that automatically forwards them to whichever emails you'd like. It's really easy to do in gmail, but I'm not sure about other services.

Sometimes we have to split orders to be fulfilled using products from different warehouses. When I split an order, I want ShipStation to automatically put a note on the 2 orders packing slips that state the order is being sent in multiple shipments.  This would tell the customer when they open the first package that more is on the way eliminating customer service tickets.Is there a way to do this?

We started printing by warehouse locations after continuing to update each sku location in the Products tab.  We've noticed that they don't print in sku order.1. You can print by warehouse location, check!  But it does not print skus in order.here is how it prints:sku 1 location 4, sku 2 location 4, sku 1 location 4 It only makes sense if it prints:sku 1 location 4, sku 1 location 4, sku 2 location 4. 2. the same sku prints in skipping order, so when you think you're done pulling all sku 1 in location 4, you have to go back to to sku 1 to pull more because after sku 2 and sku 3 are pulled, there are more sku 1 that printed. Need skus to print alphabetically while printing by warehouse location is on. 

Hello,We are using the updated version of Magento 2.4.8 and PHP 8.4. The module does not work for this stack. When is it planned to update the module to these versions?Thanks.

Original post from user Shipping Department   Hello. The goal is to offer all domestic UPS Services once the product hits the cart.    After successfully setting up and configuring SS with WooCommerce has anyone had difficulty actually offering different shipping options once the product hits the cart?     Seems like it would be intuitive, but quite the contrary. No-one... and I mean no-one, has been able to solve this dilemma. Thank you for the read and any insight to solving this. -Mike

Hi @AdminCara You should not let your customer support team do "back-dated update" or you should allow them to stop it as well.This happened us before and now it is happening again. One of my co worker contacted ShipStation customer support for a situation. They did back-date update thinking that it will solve the problem. I dont know how long did it go back but because it is not done in 2 hours, ShipStation is not importing the new Amazon orders. Now, all operation is stopped at the company.This is a serious issue. Please take required actions ASAP and keep us updated.Regards.

If I combine orders in ShipStation, is TikTok notified? There are shipping prices and discounts that will give my buyers savings of the orders are combined in TikTok, but it looks like they aren't getting applied if I combine orders in ShipStation. Any idea if this functionality is on the way?

When creating a shipment to Mexico and entering the five-digit zip code given by the customer and , I get the following error: "Invalid sold to state province code. Valid length is 0 to 5 alphanumeric".  That is, I get the error only when choosing UPS (my default option), but not DHL.  Any way around this issue?  Any help will be appreciated!

Hello,We use Yun Express to fulfill a large portion of our international orders, particularly from marketplaces like Etsy, Shopify, etc. All of our orders are imported into ShipStation, but since there's currently no direct integration with Yun Express, we have to manually update tracking information for each order which is very laborious and creates human errors. When we mark orders as shipped, the courier appears as “Other,” which leads to confusion for our customers who receive a tracking number with no carrier information.This results in a high volume of customer service inquiries asking which courier is handling their package and how to track it. A native Yun Express integration would allow us to streamline our workflow, reduce manual steps, and improve the post-purchase experience for our customers.Please consider adding support for Yun Express. It would make ShipStation significantly more effective for businesses like ours that rely heavily on this carrier for international logi

Anyone know how do I go about closing my account?  I could never find the right question so that the robot chatbot would give me direction.  I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had received my message, however, today my account was charged for another month.  The program had stopped importing my ebay sales early this week - although now it has begun again.  I am absolutely frustrated with the customer "support" provided by Shipstation.  

Anyone else having speed/lag issues today? Nothing on Status.Shipstation- yet we continue to have slow processing. It's a headache.This, of course, is after I asked Shipstation to downgrade me for January, one day after renewal. We were forced to "upgrade" for December. I guess you have to set it on Dec 31st...to get your limit/package lowered again. So we're at over $320 for the pleasure of slow speeds.Yes, I'm just complaining. I liked $99 a lot, and would have probably been ok sub $150. But more than doubling the price, not allowing a downgrade, and then STILL having speed issues...is very annoying. 

Hi,I keep getting billed from Stamps.com and Shipstation.  Paying higher fees to ship.  Talked to Stamps and they don't seem to know how to resolve.  Out of pocket about $400.  Please help