Discussions

Hi,I keep getting billed from Stamps.com and Shipstation.  Paying higher fees to ship.  Talked to Stamos and they don't seem to know how to resolve.  Out of pocket about $400.  Please help

Shipstation requires two factor authentication every day and sometimes multiple times per day. I would like the ability to opt out of 2fa.Another issue is verification emails continue to be sent to the previous email address despite the recent changes.

I used to work on a multi-carrier shipping platform where the software rate-shopped products based on the least cost and fastest transit time among all carriers for the product to be shipped. I was wondering if there is an app or feature that displays the carrier options for the package on the Shipstation screen, sorted by least cost and fastest transit times, rather than requiring me to toggle between carriers to obtain the information. Thanks in advance! 

I was so happy to find that they finally added a feature to do a bundle product import! So nice. But there is one big part that is still missing. I had about 150 skus that needed bundling so this was a big project.I started by importing all the skus in the general product import, child skus and bundle skus so that they were all in the system. There is a field for "is this returnable" but nothing that SHOULD be there, like "is this a bundle sku". That could be a true or false field. Then I added all the child items and bundle skus with bundle nae and quantity. It imported beautifully, BUT I still need to go into each bundle sku and toggle to say, "this is a bundled product". So this is nice but still makes a big clicking job for me.I called support and they said it's not an option, and I should post here.  Shipstation, this is a big improvement, but please save me a couple hours of work and frustration by putting this as a field one of the imports. 

Hello,In V1 api, we have been utilizing the order endpoints. However, in v2, it doesn't provide the endpoint that gives the same results with /orders endpoint in V1.We have some orders that we don't issue the labels in shipstation. However, /shipment endpoint in V2 doesn't list those orders.Is there any similar or the same endpoint with order endpoint of V1 in V2?Thank you! 

I recently had this happen 3 times with shipstation. The shopify order imports with the correct address, but once in shipstation it auto validates it and switches it to a "validated" address but the address is totally wrong. I've had 3 customers reach out about this. It's very concerning. Any thoughts?

I would like an option to allow me to arrange shipping presets in any order that I like.Right now, shipping presets are ordered from oldest to newest from top to down. To order it how you want, you would have to delete the preset list and start over.I would also be useful to have an option where the configure shipment will remember the last way you set it for a each single SKU ordered. Right now, the only way to have configure shipment auto config is if you set up a preset for it in the product list. If I want print label for SKU ABC, unless I already made a configure for that SKU, each time I have to set up configure from scratch. That just becomes tedious and eats up more time unnecessarily. If it remembers the preset config, then I would only have to change minor details on the configure shipment. That makes it faster than having to scroll down a list of preset, or punch in the shipment details for every shipped box.

The app started locking me out at random times . Then requiring me to log in with a browser and go thru 2 factor authentication. I contacted support but go no answers. Does anyone have a fix?

Hi there, has anyone worked out if you can set an automated rule for shipping to NI and marking all orders as B2C. It is a laborious task that should be automated. We only ship B2C.

Hi, we currently ship private label products through multiple platforms and have integrated them all with shipstation.  It has streamlined our shipping services and we are extremely happy at the time savings shipstation has been for us.  The only issue we are finding is when a customer pay for expedited shipping, there is NO alert built into the shipstation platform to let us know that a customer has paid for this service.  We have to look at the cost of the order and determine that expedited services were paid for to determine this.  Does anyone know of another strategy? Shipstation needs to have an alert system that let's us know when someone pays for expedited services.

We’ve been using ShipStation for years. Probably seven years or so now. You’ve changed your login procedure and you’ve essentially broken the mobile app for phone. We use it constantly all day long, or I should say we used to. We’re not always standing at the pick and pack station With the web browser version loaded up. As we’re running around, we pull up the phone to check on orders and check on different things throughout the day. For customer service when we get a call, we pick up the mobile app and look up an order. Now we can’t login. It keeps telling us to login from my browser so if I flip to a browser and login And go back, it doesn’t do anything it still just gives me an error and says we need to login from a web browser… and the normal website does not work at all on mobile. It’s completely unusable. You’ve broken this for us. I’m starting to look around to see what other solutions there are out there now because this is unusable.   

Shipstation as of January 1 2025 has turned on specific security profiles that require email auth codes.  Here are my very serious issues.  Great that you are trying to keep us secure, not great that you don't give us options to fix auth issues ourselves.I have four users each of which are the CEO of our company, myself, customer service and shipping.  For the last two weeks we are getting logged out of shipstation and logging back in to find out that they need a security code from my email.  Because employee turnover can be high both our customer service and shipping use one of my many email addresses because its easier in the long run.  So, every time they get logged out they need me to send them the code.  Amazingly enough I am a pretty busy person, and it is causing major issues.  Being a user for over 10 years I would like to say after chatting this morning that I can't believe there is not to turn off this horrible security feature as the Admin.

When shipping NI to GB we can ship as normal, no issues. When we create a return from GB to NI, there is no option to print the required documents. This has resulted in us having to manually send shipping invoices/customs forms to the likes of UPS and Parcel Force for every shipment. If these could be generated similar to international shipments for a return it would be perfect.

I installed ShipStation Connect and have no problems printing, but the packing slip now prints upside down in relation to the shipping label. This makes it hard to verify information when both slips are placed with item orders. The labels are oriented correctly in the PDF generated by ShipStation, but somewhere in the aether between my laptop and the printer the packing slip gets flipped.Has anyone seen this before?Is there a fix?

Heads up: Gold Level subscriptions will be the new *minimum* for ShipStation API access beginning May '25. This disproportionate fee increase nearly triples our monthly costs, and zero the Gold level "benefits" are of use or of interest to us. Difficult to see this as more than a money grab by ShipStation. Super disappointed in ShipStation.

Hello,I’m reaching out with a question about ShipStation Connect compatibility with a couple of scales we have in stock at our location. We’re running into some frustrating issues with ShipStation Connect not recognizing these devices over USB.The scales in question are:Global Industrial Model: 318513Mettler Toledo BBA231Any recommendations for troubleshooting these connectivity hiccups? Thank you for your help!

It seems that shipstation has changed a few things and now my barcode for show rate calculator no longer works. The icon of the calculator has changed to a button that says browse rates, and there is no barcode for that...In addition to this I would also like to see a barcode for the +add package feature.

HelloI am working on auto split shipments feature and am curious will there be an update eventually to utilize auto split shipment feature within automation rules? The current dilemma is we only want to split if the remaining items have a value over $30.Some other improvements I noticed:1. No ability to update auto-split via csv in the product section2. No filter for products assigned to auto split Overall I think this product would work way better by utilizing product tags and automation rules. Thanks

Our webhost is blocking ShipStation because some of their requests are using a bad user-agent. I've brought this issue up with tech support and they told me to post it here and whitelist their domain. Unfortunately the domain they told me to use doesn't map to the IP addresses making the requests.I'm hoping this will be passed along to the dev team.

Has anyone found a way to Map order flags from a TikTok order to a custom field in ShipStation?

I see a lot of people here upset by the plan/pricing change for the API which is understandable, but i'm curious what you use the API for? I know a lot of ecomm brand owners but I have never really known one to leverage SaaS product API's and i'm curious as to what you are using them for.

I currently hold a DHL account and it has an option of a 'PIN confirmation' for the customer, whereby a 4-digit pin is given to the customer via email and they tell it to the courier on the doorstep to confirm they indeed are the intended recipient. On my ShipStation account, I only have the additional option of a Signature confirmation and no option for a PIN. customer support have told me to pop this on this board in the hope a Developer sees this and maybe enables this feature? Thanks.

Hello,I want to report an issue when you add UPS as a carrier on https://ship13.shipstation.com/settings/carriersBasically when you add UPS as a carrier, in the popup form, it should ask for an "Invoice # or ID" because otherwise UPS may lock the customer account due to security issues.I'm just mentioning it because we added UPS as a carrier the other day and shipped a bunch of packages BUT the account was locked the following day because they flagged our activity as fraud. We couldn't ship anything that day and the issue took hours to resolve.It's all good now but I'm just reporting this issue so others won't have issues in the future.

Shopify needs to use the ShipStation product dimensions in the live rate calculations.  Currently it is only using product weight from Shopify which is giving unusable rates.

We are considering using ShipStation but have a question about inventory management.  Does Shipstation have parent/child functionality with their inventory management?  We price discriminate our products based on the channel (wholesale vs. retail, etc) and therefore have more than one SKU pulling from the same inventory base.  Can shipstation manage inventory this way.  Any thoughts on best practices for set up?  Is it best to enter each price variant as a different SKU in Shopify or is it better to enter the various priced products as variants within an individual SKU.