Discussions

Hi @AdminCara We received this email from Amazon and then realized that ShipStation does not send "ship from" information to Amazon.When I contacted customer support about "ship from" information of an order being sent to Amazon, I was told that. ShipStation does not support it and they provided me with this link. https://help.shipstation.com/hc/en-us/articles/360026140891-Amazon-Marketplace#UUID-c27003b7-38e1-bff6-5909-1b86268635a5_UUID-615747fa-f7a3-ad29-14c0-d7b72259f0c2  Is it in ShipStation's plan to support this? Thanks

Does anyone know if it's possible to opt OUT of Global Post?  All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ridiculous.  I didn't even know I was using Global Post -- I assumed my USPS packages went through customs and then on to their destination country.  In addition to shipping through Ship Station, I also do shipping through Etsy.  Etsy package labels print all the customs information and they just ship straight to the destination with no problems -- I've never had a complaint.  I've had three complaints from this global post link just in the last month and I've wasted a lot of time trying to get some answers. Their service is awful and I want out!

Hello,Our business ships through 3rd party accounts for many of our orders that are required to go through specific shipping providers. The switch and save functionality is recommending that we change shipping providers on these orders. If a shipping associate was to on accident or through ignorance choose the "Apply and Save" option on these orders, it could incur significant penalties to us.  For this reason we would like to have the option to turn off switch and save either on a per-user basis or for the full account.Thank you

It appears that modifying the email address on your ShipStation profile will not affect the customs declaration for orders that have already been shipped. This would have been really helpful for us being new with shipstation

I just want to comment at how disappointing Shipstation has been, as a monopolistic company.  Users dealt with YEARS of having subpar features (ie: 6 years for a toggle to hide left sidebar) and waiting YEARS for feature improvements (ie: 8 years for better product importing). I am flaberggasted that every new feature is an additional monthly "add-on."  I'm especially pissed that Shipstation's v1 API hasn't been updated since 2021, but v2 will be an additional $75/month.   

GM, I recently upgraded my product line and workflows with GoHighlevel. However, I see that you all are not integrated with them. The only one supported is Shippo. This is unfortunate since I've been with you all for 1over 7 years. Is there any way you could at least reach out to them and set up an API?

APC Overnight services. Unfortunately the service 1600 Non-Conveyable Extra is not yet integrated with ShipStation. we would like to see this feature added, as we pay £80 per month and cannot use shipsation for APC in the UK.. we must go to apc website to input tickets as 1600 Non-Conveyable Extra is not an option.developer please fix promptly, much apprecated.

This was working last week.  I have my Wix store integrated with Shipstation and it is not quoting shipping.  Customer support is not answering their chat.

Hello AllThe order source is AMZ direct store, we meet a serious trouble that the order are missing very often.We have to manaul check the order whether come to SS  every day, if not we have to contact support ( of course, i have done on refesh or re connection store, it is not working)The support will resync the stoe "in the back end"  then the missing order appear to store.however, it is delay our shipment and impact our performance on AMZ.It is  annoy I have to ocntact support for missing order every day, is  there have a good way to solve it?   

Hi!We use shipstation mainly to ship orders that have the same items in all of them, but still use Shopify admin to fulfill orders with multiple items. Is it possible to have Shipstation close orders that are already fulfilled on Shopify when we refresh/update the stores. Otherwise we end up with many stale orders in shipstation that have already been fulfilled. Thank you!

Hello,I sell kits of chrome wire products on amazon, walmart, and target.  These kit SKUS are made up of component skus.  Amazon doesnt have the ability to list component skus, and when the bundle feature was created on shipstation, i thought we could use Shipstations packing list to make the kits, show the component material. Now when we fulfill these kits, its not writing the tracking information back to sales channels.  So the order references the bundle sku, and upon fulfillment in shipstation, it no longer writes the tracking back.  It was for a while writing it back, but now it has stopped. So I'm not sure its directly linked to the bundles or not, but it would seem that way.Help!

Can we please add the same option for Amazon integrations that's currently available fro Shopify: Map Multiple Open Fulfillment Orders to requested Fulfillment.This is crucial for our team that usually does single item orders on Shipstation, but multiples on Amazon's own portal Thank you!

@shipstation @management I’m posting this because I can’t be the only one dealing with this.I had a UPS claim through ShipStation — package shipped in early March, over $300 in product and shipping costs. UPS damaged it badly. The customer followed instructions, UPS came and picked up the item, and then — for some reason — shipped it back to me weeks later.Now the claim is denied because “UPS couldn’t inspect the package.”They had the package. They took the package. What more did they need?Meanwhile, ShipStation support has been a complete black hole. Vague, copy-paste responses. No accountability. And worst of all — my ticket was marked “solved” with no resolution at all. No wonder no one was following up.This was UPS by ShipStation, meaning it was their UPS account, not mine. They are the ones responsible for managing the claim process, but instead, they seem to do everything possible to delay until the merchant gives up or forgets.If you’ve had similar issues — claims deni

Wondering if there will ever be an option for box dimensions on the "if" section of an automation formula. Where I work, we are wanting to create a formula that takes a certain box size and places it under a specific shipping carrier. For example, if an item goes in an 8x8x8 box then it will ship via USPS. 

As of a few weeks, I started to get duplicare orders imported into ShipStation from Shopify connected stores. I wasn't sure what was going on as I have been a customer of ShipStation of 10 years and can not recall this happening before. With that being said, multiple duplicate orders over the past few weeks have been coming through and they shouldn't be. A recent example of a duplicate coming through:• Original order is imported and it turns out one of the items in the order is unavailable• In Shopify, the order is updated by having the out of stock item removed and a new item added• I reimported the Shopify store into ShipStation and now 2 orders exist in the store... 1 order is the original order that was imported showing "1" for the out of stock item. The other order is a the updated order from Shopify that shows the out of stock item at "0" and the new/replaced item in the order as "1". So two orders now exist where previously ShipStation would simply "edit" the order in the q

Hey! My team has been using Shipstation through the web browser since September of last year (2024) on our regular computers. I am in charge of new sorts of automation and production management, along with process development for reference.I have recently been looking into using the Shipstation mobile app for tablets around our floor to make it faster for us to ship orders as they become complete. The issue I have, however, is that we can not add multiple packages on the mobile app, as it seems not to be a feature. Can this be something that can be added in the future? I feel a lot of users would like this option for the ones that maybe in my type of field. While I get that we can log into ShipStation using a Google browser and it works just as a regular computer, the app is more user-friendly, targeting the current staff force that we employ, and condenses the information a little bit better for viewing purposes. Thanks!Corey Manley, APM - Color 3 Embroidery

I am in the process of setting up my warehouse on Shipstation and have over thousands of locations to set up, all which needs to be done manually, one by one. A great feature to have would be to allow bulk csv upload of the warehouse locations, which would be great for others who are setting up their warehouses for the first time.

Hi!Looking for some help - we're a Canadian company that just opened a warehouse in the states (Miami). From my understanding, we cannot have two ship-from locations on our ShipStation account that are in two different countries. So I need to open a second ShipStation account for the USA warehouse.My issue is - how do I connect two ShipStation accounts to the same Shopify store? How will it know how to pull orders correctly (I only want to ship US orders from the US and Canadian orders from Canada).Does anyone else have experience with two warehouses/locations in two different countries?Thanks!

What is the point of the mobile app if you are required to log into a desktop version first?I use the mobile app to check orders while on the go, but if I need to log into my desktop shipstation account each time before using, what is the point?  That is not user friendly and defeats the point of having a mobile app.  If you need to send a code to text or email, fine, do that.  But don't require me to wait until I can log in until I am at my computer.  That is not going to work long term.

Hi @AdminCara When will ShipStation let us know if an order from Amazon is a replacement?Thanks

Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.

- Is it just me or does the Product image and product weight not get imported into Shipstation Orders?- Walmart order weight integration was already requested in 2017 and I know SS doesn't update their system, but this is a big deal. Product weight for shipping HAS TO BE IMPORTEDThe API doesn't even have an image field to update. Has anyone found a workaround for this? 

Is there a way to add the barcode found on Packing Slips to the Pick List? Our workflow starts with a pick sheet / pick list.We are making the switch to ShipStation, but we need to print a packing slip in order to scan the order barcode?The only thing that prints with the order number is the Packing Slip, but that is printed with the shipping label, right?

 when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and burned through it. when trying to purchase more about 15 minutes later, it was no longer working. have emailed, tweeted and called about this and it's been broken for a week. 

PLEASE PLEASE can you make the Split Orders feature return and enable combined orders to be uncombined back to their original format!  I came across a very difficult situation today when I had accidentally combined a small amount of orders accidentally.I only meant to combine 2 and it somehow selected several.  Once these orders were combined I tried to do what we used to be able to do and 'Split Order' so that they would simply 'un combine' back to what they were.  To my horror this option wasn't available any more and the option to split orders only into new shipments.  I tried this several times and it didn't seem to work and had to get help.  However, I feel the live chat person (who lovely and trying to help) wasn't able to advise on the new option very well as she originally advised to just Split Order.  I'm still trying to fix this at time of writing so that I don't send the wrong details to the wrong customer... 😞Thanks for reading and hope