Discussions

The 50-character customer email limit has impacted our ability to ship orders. Many of our customers have very long email addresses or multiple persons who need to be notified. The old 100-character limit we were able to work around. Can you please reinstate the 100-character limit? 

Every time we need to integrate a new store, we have to either call the API or contact support to get the store ID for the new store. It would cut down on your support requests if you just added the store ID to the Store Settings page. 

Hi Team,I’m reaching out to express my frustration regarding ShipStation’s lack of support for WebP image formats. WebP isn’t some new or niche format—it’s been around since 2010, providing superior compression and faster load times compared to JPG or PNG. Most major platforms (including WooCommerce and even WordPress) fully support WebP, and it’s quickly becoming the standard for modern web development due to its performance advantages.Yet, ShipStation seems stuck in the past, only displaying JPG images. When I contacted your support team to ask if WebP support would be added, I was met with dismissive and unhelpful responses, essentially redirecting me back to WooCommerce. The problem isn’t WooCommerce—it’s that ShipStation refuses to recognize WebP URLs and display those images in its system.As a long-time user of ShipStation, it’s disappointing to see how out-of-touch the platform feels when it comes to modern web technologies. Creating separate JPG versions of every image just to

I would love Shipstation to give us the ability to organize Tags and our very long list of International HArmonization Codes.For us in the morning we usually add a few tags to all our orders like package types. Though many products already have these tags configured to the product new products that were just recently added are missing the tags so we go in and add the tags manually. However because we have so many tags we would love to organize them to make the process easier.Similarly we ship internationally all over the globe. We have to add tax ids and harmonization codes to many international orders and this list is long and very hard to sort through as it is not in alphabetical order.Help Shipstation...your my only hope.

Hey guys, We use UPS by Shipstation and a customer/receiver has started an item not received claim directly with UPS. The customer didn't contact us until after UPS finished the investigation and informed the customer that the investigation was complete and that a claim was send to the "shipper". Since we use Shipstation's UPS account, I assumed that UPS would contact Shipstation who would then contact us.It has been 2+ weeks and we have not heard anything from UPS or Shipstation yet. I reached out to Shipstation support and was not able to get any concrete answer. The first rep told me that they would reach out to UPS and get back to us, but the only thing UPS sent over was the generic order status page. The second rep scolded me for starting the claim directly with UPS and not Shipstation (despite my repeated effort to tell him that the receiver, not me, started the claim) and told me to start a new claim with Shipstatoin. When I asked him if the claim would be denied since ther

I'm noticing that Amazon buy Shipping tracking numbers do not get status updates. Is there any way to change that or is that a feature that can be added?

Starting about a month ago, we started to see that our UPS Air and Worldwide Saver packages are getting hit with residential surcharges. I contacted support three weeks ago and they confirmed that "UPS by Shipstation" does not have residential surcharges and they told me that needed to escalate this with the Carrier Wallet team and UPS.  I've followed up each of the last two weeks & no info yet.Anyone shipping with "UPS by Shipstation" should check your reports for adjustment fees.  Getting to the reports isn't straightforward as you have to go to Settings/Shipping/Carriers and click on the vertical "..." next to USPS (not UPS) then select "View Reports", then click "Balances" on the left, then change the "Trend" pull-down menu at the top to "Transactions".  Be sure to broaden the date range. It doesn't have a column for carrier, filters are disabled on the balance report, you can't sort it, and the Download feature doesn't include any detail.  You just have to

It has been over 3 years since I was told by ShipStation that " We are working with PayPal to integrate automatic tracking number submission." However, it is still not working. For every PayPal sale, I manually enter the tracking number on PayPal. Please Fix This Problem!!! 

Hey everyone, we integrated Fedex as our carrier successfully but when creating a label we can't use all Fedex Services, for example Express is missing. And yes we activated every option in the carrier setting. Maybe someone can helpThanks! 

 I have just switched over to using ShipStation's BigCommerce V3 App.On order import, Shipstation is not importing the 2nd unit of 2-unit orders, only the 1st unit. This only happens on orders where the customer is shipping the 2nd to a different addresses.Big Commerce assigns order numbers in these cases in this way: 12345-1 and 12345-2.Shipstation import recognizes the 12345-1 part of the order and ignores the 12345-2 part of the order.So I am missing order units in Shipstation. I have no way to import them as Shipstation does not see them.This does not happen with the previous version of Big Commerce SS build. Now that I have installed V3 though, the previous BC SS module has stopped importing - so neither build is usable for me. I have 700 orders a week I need to process and ship.I urgently need a fix so both parts of Big Commerce orders with -1/-2 endings are show up in Shipstation on import. Thank you for any repairs/solutions you can offer.

Hey guys, is there any way to get shipstation to use the packing slip that is used when you print a packing slip in shopify?

Will this be added as a carrier in the UK?  Interparcel offer USPS services from the UK to the USA at really good rates, Is there any plans to add this to shipstation?

I was very excited to see the new 3pl feature, and have switched one of my clients from being a regular store to a 3pl client with their own account that integrates to mine. Unfortunately, it seems like we are going backwards in some areas with this new feature. Clients need to be able to cancel an order from their account, and have the cancellation occur in our fulfillment account. In the traditional system of one shipstation account, multiple stores, clients could cancel an order in their shopify, and the cancellation would come through to my shipstation account no problem. Now clients have no way of initiating a cancellation on their own. Seems like shipstation is trying charge more (client has to pay for an account, I have to pay for an account, and I have to pay for the 3pl feature upgrade, for less capabilities. PLEASE fix this and allow clients to cancel orders through their own account ASAP.

We use Shipstation Connect to talk to our printers and weigh scale. Connect seems to be, somewhat regularly, dropping the connections with these devices. We also find when it happens, Connect needs to be re-installed too. The printers & scale are local to the machine we use Shipstation on and are testing OK.  Anyone else having this problem? Is there a fix? We use Google Chrome & Windows 10 Pro.

We're a growing fulfillment center with over a dozen clients' shopify stores all hooking into our shipstation. In order for us to separate out these clients' products, we use the Reporting Category feature. We've mass-imported all of the existing products from our clients and set each product's Reporting Category to each client name, but as clients make new products, they're coming into our shipstation with no Reporting Categories and screwing up our reports.What we really need is for the Shipstation automation features to work with setting Reporting Categories. Simply put, we want to be able to set up a rule saying "if order is coming through X store, set the Reporting Category to Y". Without this feature, every time we get new products from any of our 20+ clients, we have to manually set it. And that makes the Reporting Category feature essentially useless because the process is impossible to stay on top of. In order for this feature to really be functional, it needs to be integ

Adding a feature for creating automation rules to set tagged products to non-returnable would be helpful to avoid customers from creating return shipping label from ShipStation when they try to return non returnable items.

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though it says "carrier added successfully" it still doesn't show on my list of added shipstation carriers.Then, when I try buying an UPS label, I get this message: "Failed - Please complete your UPS from ShipStation account setup in order to create shipping labels."I have tried to setup the UPS from Shipstation dozens of times and it still won't appear as if it's done. I don't know if this is a bug or whatever, but I need my setup to work so I can use the UPS prices.Also, when I add UPS as a carrier (separate from shipstation ones) I'm able to purchase the labels. BUT I need the labels offered by "UPS from Shipstation" because they have cheaper options than when I integrate UPS separately.Please help me figure out why the setup doesn't stick.

Original post from user Gerardo Carmona   Hello,   We would like to see a feature where Shipstation can import text based customization information for Amazon Custom orders. These are listings that the customer can personalize their product through a predetermined set of choices (such as font, text, text color, placement). We would like to have this import into shipstation so we can know what text, font and color the customer has chosen to personalize their product with. Thanks!

Hello. I'm wondering if anyone else is having the same issue where shipstation is taking over a full week to respond to questions that are being asked in your open support cases. I'm at a loss as to what to even do anymore here. It feels s though I'm being g ghosted and the lack of customer support and timely responses has me wanting to switch to a different shipping service completely. I understand a few days, but over a week is way too long to be waiting for answers, esp as a long time customer. 

For Carriers that don't send cost information be able to set this figure based on Carrier and service used. I.eRoyal Mail Tracked 24 with dimensions less than 60x40x30 costs £2.80DPD Next Day Parcel costs @4.80Prices could be set in the automation rule or on the Carrier level 

How do I setup 2FAapparently I have to do it today

Is there a way to set multi package presets? Lets say I have 1 product that weighs 54lb and has a box size of 13 X 13 X 16. I have the preset for if a customer orders 1 but I would like to have if they order 2 or 3 that it automatically set up 2 or 3 separate packages all the same. Is there a way to do this without having to click the + next to package and add manually?

Last year we began using our domain to send both Shipping and Delivery notifications. We carefully went through the set-up process and we have green lights on set-up!About 5 weeks ago we began getting emails from customers asking if their order had shipped. When we checked to see if the shipping confirmation had sent, it showed it had and our CC was in our inbox as well. We have noticed this is mainly occurring with yahoo.com and aol.com email addresses. We looked over headed info for these emails and found that the send from email is:Received: from o25.email.shipstation.com (o25.email.shipstation.com. [168.245.101.79])This is a Sendgrid IP which is the sending platform that Shipstation is using. When we run a DMARC test on this IP, the results are as follows:It is also showing on a blacklist.I spent hours with Tech support on this issue, and they are convinced we are are sending the emails from our mail server and we need to personally reach out to yahoo.com and aol.com and

I think it would help with efficiency and accountability if there was a way that I can see how many orders each user shipped. 

Developer Team, Can you please add a feature/detail for delivery status and delivery date for shipments originating from Ship Station? The ability to track delivery dates is essential to meeting deadlines. It also gives real time data insights to allow businesses to pivot when their are issues with carrier performance. I understand that this detail is relevant to carriers, however, I believe it would be an invaluable feature if available in reporting.