Discussions

I had issues with a workflow and suggested a new feature to customer service and asked them to pass it along. They just kept telling me to post here. Lol I already told you my idea, I don't want to create a whole post about it.

Hi,We use Royal Mail as our primary courier for international shipments. At present, when a customs form is required, the system only generates a CN23 form and does not provide the option to print a commercial invoice for most Royal Mail services.The only exception is when we use Parcelforce services. As the CN23 data is submitted digitally, the system generates a commercial invoice instead.This creates a challenge for our printing workflow, as our CN23 forms are printed on 4x6 labels, whereas commercial invoices are printed on A4 paper. If the system could distinguish between these document types, we could configure separate print settings and automate the process. Currently, we have to manually select the print format for each shipment.Our main request would be the ability to generate and print a commercial invoice alongside the CN23 form for Royal Mail international shipments. Royal Mail requires both documents, and at the moment we have to manually produce the commercial invoice fr

It would be very helpful for operations working off of one printer to be able to run a report showing orders that were scanned to verify by username. Currently the "shipment count by user" report only tracks orders by who printed the actual label - I am petitioning that they track by who scanned to verify the order since we only utilize one printer in our warehouse. 

We have several automation rules and take care to make sure they are not conflicting. One of our automation rules is not working and instead says the following when we try to re-process rules: Product Defaults Applied. Product Default "Shipping Preferences" did not apply due to multi-qty/multi-sku order.There is only one criteria it is supposed to match in order for the rule to automate. Custom field 3 equals. When the criteria is triggered, it’s supposed to do the following:Create outgoing, return, set, weight, email template, and add tag.We’ve been in contact with ShipStation support (countless times) regarding the automations not working, and it seems everyone we’ve spoken to perhaps may be new to the platform...or just has limited knowledge on automation rules in general. Is there a technical dept we can contact? We’ve even spoken to our own ShipStation rep and engineer at this point, to no avail. 

Hi,We are having trouble with our US and UK orders. Both come into ShipStation with the same internal SKU, but each needs to route to a different FBA account with its own fulfillment SKU. Unfortunately, ShipStation does not allow creating two products with the same internal SKU, nor does it let you set different fulfillment SKUs per warehouse provider. We have tried exploring alternative routes like tags, aliases, and automation rules, but nothing works.Has anyone run into this same problem and successfully resolved it?Thanks

Whenever we load the customer page, we would like the ability to load a custom view. 1 - if we make a column wider or more narrow, we would like a view where that saves permanently2 - if we have a certain filter applied that we always use (e.g. by tag) we would like that to load with that filter applied by default. edit - this is meant to be a feature request, not a question

 It seems ship station already collects customer purchase data as it serves as a dedicated tab under insights; I do not see a way to reflect this data outside of the insights view, which is highly unfortunate to not also have the ability of reflecting past history elsewhere… Specifically on  the orders page! The added view for even the total numbers of orders reflected numerically as  a column would be amazing! The ability of that caring over to the printed label even better! This would allow for fulfillments ability to execute rewards like free item to promotional materials in each order.  Seems like it would not be very difficult at least for the orders view additional column of a numerical total order summary. 

The new layout for shipstation columns is super frustrating from a user stand point. I used to be able to click the “shipstation” logo at the top left to auto refresh orders and now that sends me to insights. Wish users to organize the columns or that this update would go back to how it used to be. 

We just started using Rate Shopper and it is a huge time saver for our multple UPS accounts. However, there are still areas it is severely lacking any time savings at all.The Fedex One Rate program allows you to ship for a low flat rate that is often cheaper and faster than ground. Initially, the program started with requiring shippers to use (and select) one of their supplied box sizes, and also that it is for the One Rate program. They have since expanded to include regular boxes that fall within a certain cubic inch. For example, a 6x6x6 regular box falls within the FX One Rate Small Box specifications. In this example I chose a 6x6x6 box because this is a cubic casting of metal, which would only fit in a FX supplied Large box, which is more expensive to ship than a Small Box rate. Let's say this 6x6x6 box selected as Regular Package (required to quote ground and regular express services) that is 20 lbs would cost $24 to ship ground, $65 to ship 3 Day, and $92 to ship 2 Day. However

I worked with Shipstation support and they suggested I bring this up to the community.  The add on is $150 per month and I asked Shipstation if there was a way to run a report from dates in the past to see if I would save more if I added the Rate Shopping app.  It seems like a good idea, I sure do not want to pay $150 per month if it only saves me $100.  I am sure the large shippers don't have this same issue as us but I am also sure some would like to know. 

Hi, There is anyone in this community that is using Shipstation in Webkull? 

Around Memorial Day, our product bundles starting behaving differently. They don’t import at the same time as an order so they’re treated as additional items on the order. As additional items, they don’t show as shipped with the rest of the order. We’re a 3PL so this is a nightmare for our customers as every order with product bundles shows as partially fulfilled and lacks a tracking number.  ShipStation AI’s Support told us that communication about product bundles mostly only goes one way from marketplace to ShipStation and not ShipStation to marketplace. This is a huge problem for us and seems like a brand new change but no one is talking about it and I can’t get ShipStation support to talk to me about it. Surely we’re not the only ones struggling with this? The AI answer (below in purple) said to make sure that product bundles are correctly configured in the marketplace. But that does not help us. Our customers do not create bundles in their marketplaces. That was the beauty of the

I am trying to receive support, but the chat button has been hidden. I am obviously logged in. I am able to find the chat in the source code, but it seems do have been disabled on the ship station side. For a service that costs so much per month, I have to say support and features are underwhelming.

Hi,I would like to request the shipstation development team look into this issue. The recipient email address column able to send multiple email address is very important for all customers. It was able to send multiple email address under Store Channel Email setting, but not for each order which is not make sence. Each order ship to different customer and belong to different sales rep. So we need to put 2 email address for each order. Pleaese escalate this issue to the development team and fix it accordinly.

Can’t count the number of times I inadvertantly clicked the “save by using this other method...” button and then had to void a label and redo with the shipping method the customer chose.Now I have to watch that I don’t click “Flag Address” if I need to click the validate link.  Please make these two features optional!!!!

Obviously, the tariff situation in the US has brought a lot of challenges, and we’re grateful that many helpful tech features have already been implemented. One thing that would make our lives much easier in dealing with this situation is inventory syncing on a SKU level.Currently, all SKUs are synced to all marketplaces selected as targets in the Inventory Sync add-on, as long as “track inventory” is active for the SKU. The issue is that we cannot sell certain products to the US, which means we cannot allow stock to be pushed for specific SKUs on specific marketplaces.Right now, we only have two options, and both create problems:Disable inventory tracking for the SKU entirely, but then stock won’t update on the other three marketplaces where we do sell the product.Disable inventory sync for the entire marketplace, which prevents stock updates for all other SKUs that we still actively sell there.Neither option is workable for our business.That’s why we would need the ability to deactiv

Need sku level sync settings….I have some platforms that need true acutual inventory count and another platform using same sku that has track stock off, but SS turns tracking on IN that platform and adds the stock.

Support chat is disabled.Support cases link is dead, takes to the dashboard. 

I would really love to utilize ShipStation as a one-stop solution. Unfortunately, most of my packages ship with the UPS Simple Rate and I don't see that as an option with ShipStation. Any plans to add that and a possible timeline?

We really need to ability to have a full integration between HighLevel & ShipStation.  The manual store setup via API keys is not working properly.Additionally, this client is using 1 ShipStation (1 warehouse) to several different stores on different platforms. 

We desperately need a HighLevel to ShipStation integration.  We have multiple HighLevel Stores and need to be able to seamlessly connect to ShipStation.Currently HighLevel will send our orders over to ShipStation however they go through Manual Orders.  We have multiple stores and are needing a true HL to ShipStation integration. 

it would be extremely helpful to sync product tags from shopify into shipstation. manually tagging products within shipstation does not work.this would then help to add additional automation rules using product tags. currently you can only sync order tags and customer tags.  

We import orders from our ecom store on the day they're placed, but we don't ship until the orders are ready — typically 10 to 20 days later. When we go to print labels, the ship date on the label shows the original order date, not today.I know I can click "Ship Today" on each order to fix it, but we process a high volume and this adds friction.A few things I've already ruled out:Automation rule on import (sets a stale date, not useful for us) Shipping cutoff setting (that's for rolling to next day, not for this)Questions for the community:Is there any way to force ship date = today at the moment of label creation, not at import? For those with a similar fulfillment gap, how are you handling this? Any presets or workarounds we're missing?

Hello everyone!I have searched relentlessly on how I can place a page break after a certain number of line items.  We use pre-printed invoices/packing slips that have a peelable shipping address label on the bottom left of the 8.5x11 sheet.  We have cases of these sheets and would like to use them up before switching to another solution.This limits us to only a certain number of line items before it needs to continue onto a 2nd sheet.  In our case that is about 9 line items then a page break.  Otherwise, the lines continue on through the shipping address and onto the next orders packing slip.I looked through our options with Shopify, where our webstore is located, but I'd much prefer to solve this in Shipstation so our fillers can scan the order barcode to bring up the shipping info and label.I've attempted the break-after code with the nth-child code, but it appears to only work with the "@media print" css which isn't allowed in the Shipstation format.  T

Hey, it would be very nice and helpful if when tags were updated, it was a live update that could trigger automated rules. This would be especially helpful for businesses like ours that use the tag system to organize our orders. The tags can tell us where the order is in our process from receiving the orders to shipping them. We have about 7 steps that each order goes through from the time it is received to the time it is shipped. I have spent the last 2 days trying make an automation rule, both through Shipstaion and a 3rd party with no luck. The goal is to have an automated email sent to the customer when the order reaches a certain point, based on a tag that gets applied, to then update them, as 75% of the emails I receive daily are asking the same thing, "can I get an update on my order." The issue that prevents any automation rules from applying is that tags are not updated on the backend once an order is imported according to the support agent I chatted with today. I am positive