Discussions

Hi,I am trying to make my custom packing slip text landscape using the following CSS. I am only including one element on the packing slip, the gift message.transform: rotate(90deg);It does not work though, are there any other options to that work to rotate text for packing slip?Thanks

On the status page it says "please refresh the web page and select the "Refresh Connection" button on the newest version of ShipStation Connect." Where is this? And why wouldn't they mention where it is?   

In July, we tried the new layout on 2 out of 3 of our shipping stations.  Throughout the couple of weeks we were on the new layout we had almost daily issues with ShipStation Connect disconnecting and not being able to process orders until we reconnected.  Sometimes this was as simple as signing in again.  A couple of times we had to re-install ShipStation Connect.  Anyone else have this issue with the new layout?  If so is there a fix because we would rather not have to reconnect multiple times a day on each station once the move to the new layout is required.  Thank You.

We are receiving a 503 Error Screen when we try to use Shipstation - from multiple computers. Anyone else having this problem? Wasn't sure if it was system-wide. Thanks!

Anyone experience this error message?You must write ContentLength bytes to the request stream before calling [Begin]Getresponse This is the error message when I ship from ShipStation. The import from my marketplace to SS works fine, however no notifications are made nor an update sent to my marketplace when I ship. (The order does land in the Shipments section in SS - just no notifications)This is an open item with support, but that was 5 days ago and additional information I asked for has fallen on deaf ears. My marketplace support person looked at his end and said he didn't see anything amiss. This appears to be a SS issue. Lacking a resolution soon, I'm looking at alternative providers - frustrating after being on SS for 5+ yrs.

Hi there, it looks like ShipStation is missing Amazon store countries like Sweden, Netherlands, Belgium, and Poland from its integration list. I was wondering if ShipStation plans to add these stores soon? If not, I might have to start looking for another platform that can handle all these integrations in one place. Has anyone else experienced this issue? Thanks.

Has anyone figured out a good way to connect a GoDaddy store with ShipStation.  I looked into Pabby and Zapier, they don’t have the integration to assist either. 

"Ground Advantage" is not in EOD for USPS not as Parcel Select not as Other. Its been over a month. Not really sure if Shipstation cares or just good at raising rates and coming up with BS add-ons such as "bring your own carrier rates"... 

It would save my team a lot of time if we could include the unit price in the product inventory import spreadsheet, then have that value autofill in the unit price field when creating a new manual order. Thanks!

Hi community members,I have a task to control if orders were shipped from our warehouse within a certain period of time (2 days for us).I made a script which uses the order's tracking information, and when it still sees "Label Created" or "Not Shipped Yet" (status can differ from carrier to carrier) after 2 days of the label creation, I get a warning for these orders. I can filter these orders and investigate why they were not shipped in time (although were supposed to be shipped).I'm thinking of sharing this kind of software for all shipstation merchants but first I have to work on it more, so I wanted to ask the community if it is something you can benefit from?As far as I understand you can not filter labels that are for some reason unshipped, using Shipstation features.Correct me if I'm wrong.Your feedback is highly appreciated! 

We do not use Shipstaion as our primary OMS, and often need to find several orders at once to make bulk updates. Being able to search by a comma separated list of order ids would make this process much faster/easier. 

How to export recent shipments including box size

It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.  

am getting the following error and it is causing my account to be inactive or something like that (the status field shows "failed to update")An error occurred attempting to update orders: Could not find file......

We have an issue that was occurring back in January but cleared up itself but has now returned. When we input an order number into the search field, it returns a bunch of unrelated results. I'm attaching a screenshot here. As far as I know support could not come up with the original cause back in January but I am hoping to revisit this now to find a solution and see if anyone else has seen this issue. There isn't a link anywhere that I can find in those junk results.

Anyone had issues processing shipments since the updated order page went live?  My performance is about 4x slower to process a shipment due to severe lagging (custom box sizes not ordering, weights not registering as being entered even though they have been)?

I understand that ShipStation will only show customers the cheapest rate for each service our store uses. Our business offers parts for machines that when broken, stop production of our customers. When a part breaks, they often want it as quickly as we can get it to them, not the cheapest/slowest rate. Customers need more than just the cheapest of each carrier offered. Can ShipStation show more shipping options on our website? Many places I shop online myself offer 3 tiers of shipping determined by how quickly I want the item. That would be preferred through ShipStation.

HiHas anyone found a way of adding the Preferential Origin Statement to DHL customs forms? I've been trying for ages to find how to do this but no luck as yet. Any help would be appreciated.Thanks

help... i need help connecting printful/shopify to walmart

I have a product that is being shipped and the product name is very long. For some reason that results in being unable to generate a shipping label. The shipping name/address has NOTHING to do with the name of the product being shipped. It seems to me that's a huge bug that needs to be addressed.

There has to be a way for me to send shipments from customers or other business' in the USA to me in Canada. Huge flaw if I can't do this. 

I would like to request a ShipStation feature.  My reference support ticket is #3723328.  We frequently have orders that need to go to multiple customer email addresses.  We assumed that you could just separate them with a comma like so :customer1@email.com,customer2@email.com My notification emails come instantly with only one email address there, but after a lot of testing, when there are two or more the emails don't come.  It has to be only a single email in this field, and of course the account email if it is set up to receive BCC copies of the notification emails.  Thanks!

Right now, Shipstation does not have the new USPS Service "Ground Advantage" set internally as a trackable service. As a result, shipping notifications are not sent when I want them to be sent (when the item is first scanned), nor does any shipping status flow into the grid, always showing a question mark.Seems like it should be a relatively simple change, especially since USPS Ground Advantage is indeed a trackable service.  

Squarespace have just implemented a new Pickup option, which is great, but the orders don't then come through to Shipstation.  We use Shipstation to collate all our orders from different stores for the day so if pickups are missing that is a bit of an issue.  Sometimes our customers then request shipping, so I need those orders in Shipstation.  Sandra

We ship with FedEx everyday and it was working until yesterday afternoon. This morning I opened Shipstation and found out that FedEx had been completely taken away from the account. I contacted support and confirmed that Shipstation's standard plan no longer includes FedEx. If I choose to use my own FedEx account, that will cost me an extra $20/month.I am very unhappy for two things:1. Shipstation has made several changes in the last few months. First they started to charge if I use my own carriers. Fine, I cut out the carriers from Shipstation.2. Shipstation took away FedEx and never even sent me an email or notification or warning. This is unacceptable.I have a small business and $20/month is significant. It is also not acceptable to receive no notification from the vendor when a major change or disruption is being made. What is going on? I am ready to look elsewhere and move away from Shipstation.