Discussions

Hello ShipStation,I like ShipStation very much. Really! It solved many problems that I had to manage my shipments. Thank you so much for that!But I want to suggest one important feature that will help me a lot too.I use 3 different warehouses to ship my orders. I need to keep track of whether all the orders I sent to them were properly shipped. If something was not picked up by FedEx or UPS I need to ask them about the reason.At the ShipStation' Shipment page (on the left menu), I can filter by "Recent", "In Transit", "Delivered", "Delivered Exceptions" and "Voided". Is that possible to include the "Unknown" status, or "Label Created" os "Not Shipped Yet" so I can filter all the orders that were not picked up yet? Also, Can you change the icon for the "The Status Unknown" at the "Tracking #" column to a different icon? The gray question mark is very similar to the gray "check" when the order has the "Delivered" status.Thank you,Leonardo 

One of our stores is WooCommerce/WP Engine. We're bringing in variation and/or custom fields for an item within the order (see attached screenshot) and would like to be able to identify those fields, specifically the "embroidery" field, and be able to make a rule based on those fields. Essentially either tag those orders, or assign them to a specific user. We've worked with other 3P software companies who were able to create custom plugins based around certain needs within WooCommerce and custom products. We have and are willing to pay a fee to have these custom plugins written (anywhere from $500 - $1500 in our experience, based on the scope of work). Although it would be great if this could be a standard feature in ShipStation, we are more than willing to pay to have this functionality implemented. I think that many ShipStation users would benefit from this functionality. 

Website is hosted on Squarespace with an online store. Usually orders are imported through the Squarespace-Shipstation integration enabled. For some reason one order in particular is not being imported. Orders before this one and since this one have imported fine but this one in particular will not come through. I can see it in Squarespace, we've received the funds processed through Stripe, but it just won't show up in Shipstation. I've tried going through the integration steps again and re-trying the import. I've searched through the orders in Shipstation by the order number it is to no avail. Is there anything I can do besides manually importing the order details? Thanks.

I often do a search for a SKU and want to see all unshipped orders, which means those with order status Awaiting Shipment, Awaiting Payment, or On Hold.  In V2 I could search for the SKU, adjust the "order status" checkboxes, and quickly see everything in one place. This appears to have disappeared in V3.  I can search for a SKU, but then can only see each order status at a time, I cannot see them all at once.  I can get this to work with an advanced search, but I need to go through and select the order statuses from the "Order Status" dropdown, which automatically minimizes each time.  I then need to adjust the date, because the default date is too recent and I need to look back further.  Basically, a search that used to take 1 or 2 clicks now takes about 10.  Can this be fixed?

Where can I see the account number for UPS by ShipStation? Is it unique for everyone?I need it for my customs broker when shipping to Canada from the US.

Hi, Right now it is possible to add tags via automation but not possible to remove them. This would be useful for us to "nest" automations without creating 100s of them. As an example, in some instances our team needs to choose the packaging size in the service.  There are some couriers we don't need to do this for (which is selected based on delivery location and what the customer chooses to pay for). For couriers that we need to do this for we could apply a tag, at this stage and then set an automation to auto select based on criteria further down the workflow and remove the tag so our team know they don't need to review.  

Hello, I have an Etsy store. For Europe orders, Etsy collects VAT and when I purchase the label from Shipstation I have to include the tax payer number. Recently Canada is collecting Provincial Tax too. On the order it just shows me how much was the tax that the costumer paid and it doesn't show any number to include on the label. Packages that I have shipped to Canada are returning back to me because of this reason. I can't figure out the solution. Any suggestions? Thank you,Reni

I would like to suggest that the chat support feature window be included in my ship station desktop interface, many times I find it difficult to find exactly what I am looking for in the help section or database for exactly how to fix the issue I am facing at the moment. I have also emailed support but found that it takes too much time to get a response and affects processing orders. I inquired specifically about the chat feature and where to find it. The representative did not even respond to this when it could save me time to just know where to go. Even when the window pops up, chat is not just a button you can click to get quick support. I think this would be valuable to our community to have this Chat window right in our interface.

Removed

Hi, We're using a Symbol LS2208 scanner. We've installed ShipStation Connect. 1. We cannot scan any barcodes. 2. The scanner is listed under "Scales" in ShipStation Connect, rather than a separate list for scanner(s). We think issue #1 is being caused by issue #2. Anyone know of a fix to this? Thank you in advance for any advice! 

Please add the ability to download an excel file with users active in SS and their access.

Currently, ShipStation only allows a credit card to be used for label cost, although the monthly subscription can be billed to your PayPal account (weird). I'm sure all of us would love to have that same option when paying for shipping labels (especially those of us that get cashback rewards when using PayPal). Please consider adding the feature in the near future!!

for some reason the product title override on orders is no longer working on Amazon and I"m not getting the SKU's either.  I'm getting the full title, and image urls.  I'm having to look up each order and it is getting tedious.  Please fix. Thank you!

I would like to suggest a feature where orders can be imported as split rather than combined and having to split them manually.  The new version is cumbersome when splitting orders and very slow.  I have tried clearing cookies and all that stuff and it has not helped.

I can't seem to get the weight button to work when trying a bulk update. The weight button will read my scale in a normal shipment.  

In SHipstaion documentation I found the description of the Combine Shipments feature: If you have multiple orders you wish to combine into a single shipment, use the Combine Shipments option. Combine Shipments allows you to combine items from separate orders into a single shipment while maintaining the integrity of each order. This is so ShipStation can accurately communicate shipment statuses and tracking numbers back to your selling channels for each order.  But here ShipStation doesn't add that ALL items will be added into the surviving order and then surviving order will include ALL items from each separate order. It ruins the sale report in SkuVault because SkuVault updates existing surviving order with the items from all orders in combined shipment.Why combine shipment feature influence the number of items in the surviving order? We think that it is a mistake in the ShipStation logic of combining shipments.We need to see each order separately in

Can PayPal connect to my ship station account? PayPal says NO 

I read the following webpage about the Global Advantage Program found in a previous thread. https://help.shipstation.com/hc/en-us/articles/360026158071-Global-Advantage-Program?queryID=90db71870a28149b7f855e1698437982#smartsaver-0-1 I scrolled down to read about removing this from my account.  I am not finding the information to be correct.  It states: Do not choose Documents for content type if the content does not conform to the USPS criteria for documents. If the contents of the package do not meet the USPS criteria for documents, the USPS Automatic Package Verification (APV) will post-charge your account the difference between the Large Envelope/Flat rate and the Package rate (which can be $7 or more).If you do not wish to participate in the Global Advantage Program...Accounts created on August 6th, 2019 or later: Contact Stamps.com support to request they disable the Global Advantage Program on your account.Accounts created prior to Aug

Our client wants to email Shipstation return labels to customers for products that were fulfilled through the Fulfillment by Amazon (FBA) service. According to this (https://help.shipstation.com/hc/en-us/articles/360026141951-Fulfillment-by-Amazon-FBA-#UUID-ec9d5c22-ad38-7aa0-14dd-003682ca6b51), it's not possible, correct? 

I just submitted a support request via email. Shortly after, I went to My Cases to add some additional relevant information. I was surprised to find my support issue there, but marked as "solved." This was approximately 10 minutes after I submitted the request. Definitely no response and definitely not solved. Anyone else having issues like this? Thanks

Another bug in the new build. Waited for 20 minutes in 4th position for assistance and got to 3rd when they just closed the window. This to discuss yet another bug from this build. Now my csv files are not downloading or emailing.    This place is obviously spiraling the drain.       

Is anybody else having issues with Amazon Integration today? Everything is completely messed up on mine. We have two Amazon stores connected, and there are so many issues. Missing names and addresses, wrong pricing information, missing orders, not showing the customers selected shipping options. I disabled and renewed the marketplace connection but that was no help. Anybody else had this problem?

Our company ships items that are too large to combine. They ship as single units, but we must go in and split this shipment into multiple packages manually. We would be grateful if there was a way to automate this task, like setting an order with X quantity of SKU: ABC to Package Preset XYZ. Our customers always order multiples. Just adding package preset to the automation output would be so helpful. Would anyone else? Thanks! 

HI Team, I am getting different count for Orders By Shipping Carrier "UPS" and "UPS by shipstation""UPS" and "UPS by shipstation" are two different carriers.On shipstation dashboard have different number of orders as compare to api for example date range 2022-07-01 to 2022-07-05Carrier Name                |      Number of orders on dashboard      |     Number of orders from APIUPS                                |              10                                                   |             12UPS by shipstation      |              9      &nbsp

I've mentioned this before in the replies of other more general posts, but putting it here as it's own thread. I cannot understand why warehouse location is not  updated automatically from the source (in our case, BigCommerce) when new orders are imported. At the moment, the warehouse location is updated the first time that product comes in from BigCommerce to Shipstation, but after that we are forced to do it manually. Shipstation has a lot going for it, but it is by no means an inventory management system. We can't use it as the source of truth for our warehouse locations, so why must we be forced to have to update this data on two systems? It's infuriating that Shipstation receive the BPN from BigCommerce, successfully map it to warehouse location in the first instance, but after that - nothing.  Please, please, please, please fix this asap.