Solved

We have an Automation rule that sets orders that come from our online store with USPS Priority shipping requested to Small Flate Rate Box, as that’s used for our most popular products. I don’t know if the Rule is the trigger, but mentioning it because that’s how the Package gets set on all of our Priority orders, which is when I’ve seen the problem.When we first open an order, either Length, Width and Depth are all 0, or Width and Depth are set, but Length is 0, as here--Re-selecting Small Flat Rate Box fills all 3 dimension fields.

Error received from the DPD Germany API: Unable to find carrier depot for the sender postal code (Generic). (520, f6214d06-902e-4927-a82d-4ea526a25c77) When integrating **DPD Germany** with **ShipStation** (or ShipEngine / DPD Webservices API), the error **"Unable to find carrier depot for the sender postal code"** occurs during label creation when the DPD system cannot match your origin ("Ship From") address to an active DPD sending depot.

In regards to the new multi-package interface – the new feature is nice to have, but currently difficult to use in practical application. After order items are assigned to packages and labels / packing slips are printed, the package assignment is not printed on the packing list. Unless you have a computer screen/ShipStation in front of you while fulfilling orders (we do not), there is no way to know what item is supposed to go in which package. “Package Sections” is enabled our the Settings (Printing > Printing Setup > Packing Slip Document Options > Package Sections). Is there currently a way to show the shipment items breakdown on the packing list? If not, is this a planned feature?

I sent packages yesterday by USPS Priority Small Flat Rate Box without any problem.Today, I got this--I should also note that we have an Automation rule that sets Package to Small Flat Rate Box for all Priority shipments, as that is what we use most often. When I open a Waiting Order, the dimensions are seldom preset. That was the case with this order, so first time I got the message, I re-selected Priority Flat Rate and the dimension fields were filled. (Another bug that needs fixing, just not as critical.)But it still errored out, as you see here.I tried setting Service to a different carrier and Package to “Package”, then back to USPS/SFRB...no change.I was not able to solve it, so I repacked it in a USPS Small Mailing Package, changed ShipStation to “Package” and entered its dimensions, and was able to send it, albeit at higher cost.I need Small Flat Rate Box to work again, ASAP.

It used to be that delivery time estimates for FedEx were from 1 to 5 days - now I’m seeing 7 and 8 days?  Have they lengthened their shipping time or they compensating for weekends?  I’m in VA and now I’m getting a quote for 8 days to CA.

Is anyone else seeing a big difference in Fed Ex shipping rates. I had entered a package yesterday in shipstation and chose Fed Ex ground and the price came back as $18 and today when I went to ship the package today shipstation is now saying $65.

We are seeing high rates for UPS by shipstation today,  we shipped the same order out today that we shipped out back on 5/20/26, same number of packages and weight, the shipment back on 5/20 cost $94.23 and the shipment today would be $157.41   I know we had an issue about a month ago on this and it took over a week to resolve. I have already created a case for this and need it to be escalated ASAP, as we have suspended shipping until it is looked into.

On some FedEx One Rate shipments I’m getting a different rate before I create a label than after.  Example: it says for a Medium OneRate box $27.75 before I create a label, but then my cost is $20.05 after it is created.

Anybody else notice the crazy rate increases on UPS ground multi-package service: Two boxes: 34” x 23” x 7 (49lbs)33” x 24” x 6” (48lbs)  On Aug 2nd 2026 - I paid $46Aug 3rd 2026 - It now costs me $133.Same address, package dimensions, weight. Was wondering if anyone else if experiencing this?? I contacted customer support and their escalating the problem to their team. 

Hi,We are considering using one ShipStation account to manage fulfillment for three separate US Amazon Seller Central accounts belonging to separate businesses.ShipStation clearly supports multiple Amazon stores, and I’ve seen other Community members mention operating two and even four Amazon stores. However, before connecting our other Seller accounts, I want to understand exactly how the Amazon SP-API authorization works from a technical standpoint.Each Seller Central account would be connected as a separate Amazon store and authorized separately.Can someone from ShipStation’s Amazon integration or technical team clarify:-Does each Amazon store receive a completely separate SP-API authorization/token?-Does Amazon receive or have visibility into a common ShipStation customer/account ID showing that the three Seller accounts are being managed from the same ShipStation account?-Has ShipStation seen customers receive an Amazon Related Accounts / Multiple Accounts enforcement simply becau

At the moment, in-store pickup orders from Shopify do not automatically deduct inventory form Shipstation, only after they have been completed, however, we should have an option to treat those as regular orders. For example, the way our store works is that we prepare all orders in advance, including pickup orders, so pickup orders have a 5+ business days completion time. This means that, on the current setup, pickup orders take 5 days or more to be deducted from the inventory in Shipstation, which is an issue as other people can continue placing orders on the product even if it is already sold out. The idea is to make pickup orders work like regular orders, as soon as the order is placed the product inventory should be allocated to avoid issues like the one mentioned above. At least make a toggle to do it this way.Even on Shopify itself, as soon as a pickup order is placed the product is allocated as it should, which is the most logical outcome.

We use the order summary to pull and price orders. Can we not have the shipping paid included on the order summary?

I see that Ship Station did an update and changed the layout for the insurance portion of the Create Label screen. Can you put it back? The new layout is pointless, takes up too much space and causes more scrolling.  Thanks.

We have 5 shopify stores, two of which stopped syncing orders. Stocks are still syncing, we anyway uninstalled/reinstalled the App, ETC > still stuck. The import in progress remains stuck forever: ‘Importing orders will continue in background’We’ve made many cases, all of which disappear from our support cases. I emailed support, but no reply. The AI bot keeps creating cases that will be forwarded that also disappear. What’s happening? 

The USPS rural shipping rate increase has started to hurt our bottom line as we sell items at a $2.99 price point, and while most shoppers order multiple items some only order one item.  My question is there a filter you can put on incoming orders so ShipStation will flag an order as being from a USPS rural address? Thanks...James

Is there a way to add a column that shows the status of the shipment, like the App does? For example: In Transit, or Delivered, or Delayed, or Picked up, etc.

Title says it all, and it’s not on BC’s end. See attached image 

Can anyone advise which 2 shipment reports would be the best to export & combine?End result is to de-dupe after merge and attain shipping cost for those single item orders.Data needed:Order #SKUShipping Cost

Anyone having an issue with ShipStation Today?

I'm very excited that ShipStation has created the new Inventory Sync tool, that it works with so many stores and now works with bundles. I'm currently using another tool to manage inventory, but would much rather ShipStation handle it.Having said that, whenever I've been an early adopter of new tech, the solutions aren't always 100%. Does anyone else have experience turning the feature on yet? How well has it worked for you?  

Hello,I have attached packing slip of Cliq and CabintShowroom.In the cabinetshowroom slip, we need 2 changes. Company Name: Cabinet Showroom Picking SKU as mentioned in Cliq’s slip. Refer attached file - CS.com-Master-Sample-File-2-19-26.xlsx for picking SKU details for each SKU in Column H.Thanks

Is there a way to set up certain returns to be postage paid for by customer? I ran the returns portal pretending to be a customer and selected "Changed my mind" and the return was automatically accepted and a label was immediately ready. Indicating that we are paying for return shipping. We do not want every return scenario to be our cost. Is there a way around this?

I have connected my WooCommerce site to Shipstation and Shipstation is successfully importing orders. But, once we complete the shipment in Shipstation - Shipstation is not sending this information back to WooCommerce. The order sits in Woo as processing. Can someone please advise?Many thanks!

HiIt would be great if you could add a “Skip Item” option that allows users to temporarily bypass an item during picking and return to it later. Having the flexibility to continue picking without interruption would be a valuable enhancement for many users.Specifically:The need for a “Skip” or “Mark as Unavailable” button during pickingThe ability to revisit skipped items before completing the pickThe potential impact on workflow efficiency and user experiencehaving a list of all unavailable items so the office can reorder tham etc.

The U.S. is ending the De Minimis exemption for shipments under $800 on August 29th, 2025.My main concern is properly declaring USMCA-compliant products to keep them duty-free. UPS by Shipstation doesn't seem to have an integrated way to submit  the USMCA Certificate of Origin electronically.This is a huge problem with the deadline fast approaching.How are other Canadian sellers managing this process? Is there a workaround you've found to ensure compliance?@CaraAdmin