USPS delivery confirmation helps you track and confirm your packages by letting you know the date and time your shipment has been delivered or that a delivery attempt was made. It is also known as “USPS tracking”.
Delivery confirmation is good for many situations, such as when you are shipping high-value goods, want to know when your packages are delivered, or want your customers to know when they should expect their shipments.
Report A Lost Shipment
Delivery confirmation is also helpful when reporting a lost shipment. If a First Class Mail or Priority Mail shipment has not arrived within five (5) Postal business days from its date of mailing, you can report the loss via phone or web:
- Call 1-800-ASK-USPS (1-800-275-8777) where a customer service representative will document your mail loss complaint.
- Visit the USPS site and complete a missing mail report
- View real-time tracking status from your ShipStation account via the Shipments tab
- Use the Track & Confirm tool on usps.com
- Contact the USPS direct at 1-800-222-1811.
Services That Include Tracking
- Included for free with these domestic services:
- Priority Mail
- Priority Mail Express
- Parcel Select
- Media Mail
- First Class (excluding the Large Envelope/Flat)
- Most Military Mail (APO/FPO destinations)
- Available on some international shipments. Further restrictions apply. Check out USPS.com for which countries offer tracking to your desired destination.
- Not available on First Class Large Envelope/Flat
General restrictions apply
The package must be greater than ¾ inch thick. Thinner contents must be placed and sent in a rigid box or container that won’t lose its shape or collapse into a flat or letter-sized piece during handling and delivery.
Delivery confirmation is not the same as insurance. However, it is required when insuring a package, either through USPS or Shipsurance. Learn about your insurance options here.
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