Original post by user Charles Martin
We are using acutane api module for shipstation to post back completed orders to magento 2 store but it is not posting back. We are able to download orders without any issue but when it comes to posting back those same orders (send up 'complete' status and the tracking number), the module does not seem to be sending that information to magento 2 so that the order stays in 'processing' status and we do not have the tracking number that was produced after shipping the order. Please let me know how this can be resolved asap.
We're aware this has been an issue affecting a number of our Magento 2 users. A 3rd party developer recently worked on the open source plugin and it appears to have resolved the shipment notification issue back to Magento from ShipStation.
They posted their work to their own open Github repository for anyone who'd like to use it (please note this is a use-at-your-own-risk option). Our developers are looking at the updates to verify if we'll be merging the updates with our own open source Github repository. If that occurs, we'll post an updated version of the plugin in the Magento marketplace.
Feel free to view the feedback thread on this issue on our feedback forums.