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After upgrade to auctane/api 2.3.2, orders on Magento 2.4.5-p1 store no longer syncing


We ran a routine Composer Update and ended up with auctane/api 2.3.2 on our Magento 2.4.5-p1 store.  Prior to the update, the orders were syncing from Magento into ShipStation without a glitch.  After the upgrade, new orders stopped syncing.

The connection between Magento and ShipStation seems to be working.  Test Connection returns green status.  Fulfilling existing orders updates the status in Magento.  Only the new orders will not sync.

Contacted ShipStation support, other than being polite, they are pretty helpless.  It appears the developers behind auctane/api do not even perform QA before releasing the code.


Hey there @Magento2User


From checking our Knowledge Base article, i'm seeing that 2.4.3 is likely the latest version that we are fully compatible with at this time. I definitely understand wanting to update as soon as possible, and im confident our team is working to be compatible with this newest update. You can read that full article here


Its terrific that you've reached out to the support team, that is definitely the right call when you see orders not syncing. 


I hope this helps 🙂

From Moderator Davis, May the force be with you!

New Contributor

We're moving our selling channel to Magento 2.4.5 p1 with PHP 8.1 and the Auctane/API /Shipstation extension at the moment doesn't support this. We launch in a couple of weeks and will no longer be able to use Shipstation. Have you found a solution for your problem yet??

Howdy @Robber


Thanks for joining us here in the community! 


I know the team is absolutely planning on supporting this new update. It is in the works, but I do not yet have an ETA. As soon as I hear of any updates on the Magento integration, i'll make sure to relay that info here 🙂 

From Moderator Davis, May the force be with you!

New Contributor

Hi Davis,

I am using Magento 2.4.5. and not able to connect. I have tried Shipstation support which has been a waste of time, the best I can get is to downgrade to Magento 2.4.3!

I am seeing authentication failure on Shipstation and the server is receiving a connection. I am trying to investigate myself via Postman Api. I have not been able to find any documentation for the Auctane Api, so I can tried and connect from Postman. i.e. All I am trying to find is what is the key naming/setup for the authentication header etc. Any pointers?