Does shipstation have an active support team?

[FazStore]

Extremely difficult to get errors on your website fixed. We have been affected for 1 year and still they can't help me fix my issue.

Support doesn't help, can't talk with anyone, can't talk on the phone, nothing. 5-15 days to get a response from anyone...

[Manager-Erin]

Hello @FazStore, 

Thank you for reaching out and being a part of our community. We can understand that waiting for a resolution and not hearing back immediately can be frustrating. I am going to go ahead and add some notes in your ticket and make sure someone reaches out. Additionally please look out for a dm from me. 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

[FazStore]

I have been waiting 1 YEAR for a fix... pretty bad...