Issues creating labels on retail side

[Teche]

I am having issues creating labels on our retail side, our wholesale side is working normally. When i go to create a label, it just gets stuck on "creating" and then just stops shortly after.  If anyone has any suggestions, I would appreciate it a lot.

Thanks!

[CaraAdmin]

Hello @Teche!

Thank you for sharing your post in the community! For this particular issue, we recommend contacting our support team at support@shipstation.com. They’ll be happy to assist you with troubleshooting and further investigation to help get things resolved as quickly as possible.

Happy Shipping!

-Cara