Orders immediately being marked as shipped (WC integration)

[Samaustin]

Hello ShipStation peeps!

I have an ongoing problem where my european trade orders (so going a particular shipping method and over a particular value) are automatically being marked as 'Completed' in WooCommerce (and oddly enough being allocated a FedEx tracking number) which means they never appear as 'Awaiting Shipment' thus dont get sent.

They still appear as 'Shipped' in SS but dont have a courier, tracking number etc. attached to them.

There seems to be this function on ShipStation: 

https://help.shipstation.com/hc/en-us/articles/360026157691-Mark-Orders-as-Shipped which could do the same thing but I didn't switch it on/ cant see how it would switch off.

Please help!

[CaraAdmin]

Hello @Samaustin!

Thank you for sharing your post in the community! I see that you’ve already connected with support regarding ticket 7430562. After consulting with some of our support experts, it seems that the order status we’re receiving is being sent directly from WooCommerce. We strongly recommend reaching out to WooCommerce’s support team for further assistance. They’ll be best equipped to help resolve this for you!

Happy Shipping!

-Cara