Shipstation sending Shopify order to FBA to fulfill and also by our Warehouse

[ZoozPets]

Hello, 

We've been shipping orders from Shopify twice, one from our warehouse and one from FBA, and no one on Shipstation, Shopify, or Amazon can help us sort this issue. 

We had our Shopify store and Amazon store integrated with Shipstation.

Amazon store has both FBA and FBM SKU's. All FBM is shipped using Shipstation.

Shopify store only ships from our warehouse using Shipstation.

Whenever an order was created on Shopify, it was sent to Shipstation and also to Amazon to be fulfilled by FBA through MCF. 

Shopify store is set to be fulfilled manually, and after a lot of back and forth with Shipstation and Shopify, our problem was not solved. 

So I deactivated our Amazon store on Shipstation and the problem stopped.

But this is just a short-term solution, we need a solution for our FBM products on Amazon. 

Has anyone experienced something similar, or could share some insights?

[Manager-Erin]

Hello @ZoozPets, 

Thank you so much for being a part of our community and for your post. 

I looked into this a little further and can see that your ticket is still open with our support team. Even though the issue seems to be occurring outside of the platform before the orders actually import in, I would still follow up on this ticket.

I have let our support team know that you will be reaching back out so they can help get you connected with someone who can assist. 

Please let us know if you have any questions or concerns. 

-Erin: Your Friendly ShipStation Community Manager