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Split Shipments not Updating Shopify Properly

drew3
Occasional Contributor

We often have to split our orders from Shopify into multiple shipments in Shipstation.  Shipstation seems to only send one of the tracking numbers back to the Shopify order.  Additionally, the system isn't updating the other items as fulfilled.  This seems like a clear error.

Am I doing something wrong in the configuration?  This seems like a potentially common problem and I'm hoping someone has solved this.

Thanks -- any ideas are welcome!

2 REPLIES 2

CaraAdmin
Khoros

Hello @drew3!

 

Thank you so much for posting your problem! We highly recommend contacting our support team at support@shipstation for this particular situation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

 

Happy Shipping!

 

-Cara

 

 

drew3
Occasional Contributor

I have submitted a ticket.