Split Shipments not Updating Shopify Properly

[drew3]

We often have to split our orders from Shopify into multiple shipments in Shipstation.  Shipstation seems to only send one of the tracking numbers back to the Shopify order.  Additionally, the system isn't updating the other items as fulfilled.  This seems like a clear error.

Am I doing something wrong in the configuration?  This seems like a potentially common problem and I'm hoping someone has solved this.

Thanks -- any ideas are welcome!

[CaraAdmin]

Hello @drew3!

Thank you so much for posting your problem! We highly recommend contacting our support team at support@shipstation for this particular situation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

Happy Shipping!

-Cara

[drew3]

I have submitted a ticket.

[CaraAdmin]

Hello, @drew3!

Thank you for reaching out to support! An agent has already responded to your inquiry on ticket 7443079.

The support team is dedicated to helping you resolve this. Please don’t hesitate to contact them again if you need further assistance.

Happy Shipping!

-Cara

[ShawnO]

We are having the opposite issue if we fulfill an item on Shopify, it is not updating in Shipstation, so it appears we have hundreds of unshipped orders in Shipstation. 

[CaraAdmin]

Hello @ShawnO!

Thank you for your post in the community! I see that you successfully worked with our support team to import closed orders, which corresponds to the status update in Shopify. For the benefit of other merchants who might encounter a similar situation, here’s the Shopify integration guide from our Help Center as a helpful reference.

Happy Shipping and Happy Holiday!

-Cara