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Unable to add another selling channel (eBay)


I am the sole proprietor of my LLC and am the only one who will use Ship Station under my account.  I just found that I do not have permissions to do anything; not sure why that is, considering I went through the setup with Ship Station over the phone.  I need to be able to add an additional channel (eBay) to my existing account.  Does anyone know how to do this or how to change my permissions?  I tried but everything is grayed out.


Thanks in advance.




Hello there Kerry, 


Thanks for joining us here in the community. We are thrilled to have you! 


You can change your permissions by navigating Starting at Settings (gear icon in the top right) > Account > User Management > Edit next to your profile > Give yourself every permission on the check list (including and especially admin). From there, navigate to Settings > Selling Channels and you should be able to add those selling channels as intended. 


If you have made these checks and are still experiencing this issue, I would advise you to reach out to the support team.


I hope this helps! 


From Moderator Davis, May the force be with you!