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pbloeme
First-timer (legacy)
Status: Investigating
We sometimes have customers in Canada (when shipping through Fedex) who have their own brokers for customs clearance. It would be nice if we could add this information to their shipping information.
17 Comments
mferneau
Occasional Contributor

We're shipping to a company in Canada and FedEx is not authorized to clear their shipments. We need a way to add a Customs Broker to these shipments... PLEASE!!

mferneau
Occasional Contributor

We plan to ship to a company in Canada who requires us to use their Customs Broker. Please add the capability to add a Customs Broker to international shipments.

andrew9
Contributor

We need this option as well. Are there any plans to address this?

Spomerleau
Occasional Contributor

It seems crazy to me that this is not a standard functionality of ShipStation, other shipping software's have this as a native functionality  given so many people need this.  Please add this as its been out here for several years now....

david-lexco
New Contributor

ShipStation, please fix this issue ASAP. My Canadian customers shipments are stuck in customs. We need fields for referencing customs broker.

thanks,

David K

JonLewis
New Contributor

Yes, this needs to be added. Customers have been asking for this since 2017. Reading the idea forum I get the idea that ShipStation unfortunately ignores these requests. 

CaraAdmin
Khoros

Hello @david-lexco!

 

Thank you for your post in the community. For situations like this, carriers usually list themselves as the customs broker. In ShipStation, we can only apply the tax identifiers. Itโ€™s possible they may be missing a required customs form or not closing their shipments properly before sending them out.

 

I recommend gathering stuck orders and taking screenshots of any correspondence with the carrier regarding these delays. This will help us get a clearer picture of what's happening. Once you have this information, please contact our support team at support@shipstation.com so we can investigate further.

 

We appreciate you!

 

-Cara