I have a customer who placed an order for two items. I accidentally shipped only one, but the entire order is marked as shipped. How can I now ship just the item that did not actually ship?
I tried to RESTORE the order, which created a second shipment, but it will not allow me to split the order and move items to the new shipment.
I could simply create a new order to ship the missing item, but then my records will be off because Shipstation will think I have shipped the missing item twice, when in reality only one was shipped.