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Shipstation needs a customer edit option

JayTeaDunn
First-timer
‎07-07-2022 06:37 AM
Status: New

Shipstation really needs a simple EDIT button on the customer list so that address and email contacts can get added.

 

They especially need an EDIT option for the order number for orders.   

 

I've never used a software where the ability to EDIT is so locked down.

Comment
6 Comments
GCOpsKay
First-timer
‎07-14-2022 06:25 AM
‎07-14-2022 06:25 AM

I agree!! I was able to eventually chat with someone on ShipStation support because you can't get ahold of anyone on the phone and they basically told me that that's just the way it is. So i guess that's it!

MrCroquet
Contributor
‎01-06-2023 05:21 AM
‎01-06-2023 05:21 AM

I couldn't agree more. We shipped to a customer via UPS with a typo on the address  (eg: 123 Main St. instead of 1123 Main St.) Because we couldn't edit the customer address, it was repeated on a repeat order. That caused an 'address correction' fee from UPS twice. The best I can do at this point is to import the customer into Shipstation with the correct address but there's no way to attach the historical orders to the new customer details.

Please unlock your customer files so edits can be made, saving time & money to Shipstation users!

TeresaB
New Contributor
‎07-12-2023 11:59 AM
‎07-12-2023 11:59 AM

Very frustrating! 

Fireground
New Contributor
‎12-18-2023 09:00 AM
‎12-18-2023 09:00 AM

This has been brought up every year since 2016, the way shipstation acts you would think this was a free service.  We are paying and we want customer management.  That said I dont think they even read these.  None that I have found with this question have an answer.  As a programmer I could add this ability in a day.

Cthermo
Occasional Contributor
‎04-18-2024 05:28 PM
‎04-18-2024 05:28 PM

WHY WHY WHY can I not EDIT customer records.  The customer originally supplied an incorrect email address and Shipstation will not let me edit the customer record to prevent future notifications being sent to the wrong email.

CaraAdmin
Khoros
‎04-19-2024 10:17 AM
‎04-19-2024 10:17 AM

Hello Cthermo! 

 

Thank you for your post! We do have a way for you to update your customer records with a CSV upload. I have attached the Shipstation help article for your reference. I hope this can help you solve your problem! It is hard when human error affects the flow of the day, so hopefully, this will help you. 

 

Happy Shipping!

 

-Cara