Commercial Invoice Document Options

[Keto-BEAM]

I would like to be able to customize my Commercial Invoice (Other Forms) similarly to how most of the other documents have customizable options. I use ShipStation Connect to print all of my documents because it is very convenient.

Currently every time I print a Commercial Invoice it also prints a mostly blank page with a border that just says "Electronically Submitted" which is promptly discarded. 

It would be nice to select black and white printing. 

It would also be nice to choose to print multiple pages at a time as DHL requires 3 copies of each commercial invoice.

[Bhurchala]

hello, bumping this thread again in need of the Ship To And Sold To sections to be different.  We need to be able to edit the Sold To section for certain orders!

[rubnrestore]

We're in agreement with others that the commercial invoices should properly populate differences between sold to / billing and ship to addresses. We also use UPS and transmit electronically, but this disparity on the invoices creates issues for customers in some countries that end up wasting our time and make our company look sloppy when it comes to such details. Couldn't it be fixed with some simple logic on the order import?

[Näak]

Bump as i need to customize my commercial invoice going from CA to USA with

The following: Section 321/ET86 provision.

I want multiple invoice based on the country we ship.

[CaraAdmin]

Hello Naak!

Thank you for your post! We appreciate this idea, but unfortunately, we don't control how the commercial invoices get generated. It varies so much from Carrier to Carrier. That is more than likely the reason as to why customization hasn't been offered. 

Keep posting issues you run into here in the community; seeing what each of our merchants experiences is always helpful! 

Happy Shipping!

-Cara 

[OBships]

I am bumping this topic again as this is still a major compliance issue when shipping internationally. 

As other posts have stated, often times the receiver of the package is not the importer of record/Sold To. The inability to make these changes causes major compliance issues, unnecessary communication that confuses our customers, delays in shipping, and incorrect charges. 

All major carriers (UPS, FDX, DHL) allow both the Ship To and Sold To fields of their commercial invoices to be edited, so this is not a limitation from the carriers but a limitation of ShipStation. The same information is needed: name, address, tax id...

Please add this one section so that all shippers can export correctly...

[CaraAdmin]

Hello, @OBships!

Thank you for your post and bump! While this change is not currently on our roadmap I have passed this along to developers for review. 

Happy Shipping!

-Cara