When a customer buys in dollars or euros from our site, it doesn't go through to the customs forms as dollars - it generates in GBP.
A customer in the US spent in dollars (under $800) which shouldn't mean they have to pay customs charges (as I believe it is set at $800) but it generated the customs invoice in Â£ (which then took the invoice over $800) and the customer has been charged $100 to receive their parcel.
Please can you let me know why this has happened and if this is the case that all customs declarations will do this or is there a way in Shipstation to avoid this happening again? Ideally we want the customs forms to generate in the currency that the customer paid in so that we don't have to go in and work out the EUR/USD equivalents and change them on every shipment.
I have noticed that it says to 'check conversion accuracy' but is this not something that is supported in Shipstation - can't Shipstation convert the currency into GBP if necessary?