ShipStation Community

With USMCA replacing NAFTA, I would love to be able to print a certificate of origin while printing shipping labels. We do a lot of business with Canada and this would help us save our customers money and thus do more business. ... View more

Please enable a feature that you can choose what printer will print labels. To be more specific: we want to print International Priority and express with the regular printer and the rest of the labels in the 4x6 printer. ... View more

It is a legal requirement that EORI numbers are used on shipping goods from the UK to EU and Rest of the World. This field has been implemented granted, but still requires manual intervention to apply the EORI to each order, not an easy task when shipping 1000's of parcels a week off shore. Can this not be automated by rule, that when shipping to EU, the EU EORI number is selected, and when shipping outside of the EU (Rest of World) the UK EORI is used? ... View more

Would like the ability to have customer EORI or VAT number included in the international shipping documents ... View more

When a customer buys in dollars or euros from our site, it doesn't go through to the customs forms as dollars - it generates in GBP. A customer in the US spent in dollars (under $800) which shouldn't mean they have to pay customs charges (as I believe it is set at $800) but it generated the customs invoice in £ (which then took the invoice over $800) and the customer has been charged $100 to receive their parcel. Please can you let me know why this has happened and if this is the case that all customs declarations will do this or is there a way in Shipstation to avoid this happening again? Ideally we want the customs forms to generate in the currency that the customer paid in so that we don't have to go in and work out the EUR/USD equivalents and change them on every shipment. I have noticed that it says to 'check conversion accuracy' but is this not something that is supported in Shipstation - can't Shipstation convert the currency into GBP if necessary? ... View more

It would be great if commercial invoices generated by platform for export shipments would be correct. 1/  when customer uses discount code, in value declaration forms it is not reflected nor is there a field to make simple adjustment.  Currently have to manually adjust line item values by same amount as discount received was. Otherwise shipment value is full retail price value . 2/ even though product weights are set up, they are not correct on commercial invoices. Instead total weight is divided by unit total, and that weight/unit is used in line items.  ... View more

We would love an update within ship station so that the amount that is pulled from the invoice to autofill in the customs information includes final sub-total, so the true amount paid for the items and removes any discounts or promotions they've received on the order. For international customers, this is crucial to ensure they are not paying additional fees and duties on discounts or promotions they received. Thanks! ... View more