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Status: New

It would be great if commercial invoices generated by platform for export shipments would be correct.

1/  when customer uses discount code, in value declaration forms it is not reflected nor is there a field to make simple adjustment.  Currently have to manually adjust line item values by same amount as discount received was. Otherwise shipment value is full retail price value .

2/ even though product weights are set up, they are not correct on commercial invoices. Instead total weight is divided by unit total, and that weight/unit is used in line items. 

1 Comment

I agree. 

Our custom forms are not reflecting the correct product weight and we've had order declined by customs. Instead of pulling the weight from the product records on Shipstation, it simply takes the total weight and divides by number of units. 

Please fix this as soon as possible as we are unable to send out international orders with Shipstation.