Showing ideas with label Commercial invoice.
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Hi, Please consider developing the ability to upload additional customs documentation for International shipments that would be included in the paperless/electronic transfer of customs documents. We ship seeds/plants and nearly all shipments require a Phytosanitary Certificate in addition to the Commercial Invoice. FedEx and DHL have the ability to do this if shipping directly on their websites, but ShipStation customer service agents have confirmed it’s not possible at this time through SS. Without this ability to electronically upload additional documents, we have to individually print copies of the Phyto certificate and Commercial Invoice to hand the courier at pickup to then be manually scanned in on their side. Thus negating the paperless/electronic doc feature. It’s doable for a few shipments at a time but onerous for hundreds! Thank you for your consideration!
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I just spoke with ShipStation, and they informed me that is not currently possible to print the commercial invoice before shipping the order. A suggested workaround was to 'ship' the order, print the documents, and then cancel/void the shipment. Hopefully being able to print the document without buying a label first will be possible in the future! The customer service agent suggested I post here. Also, being able to download the commercial invoice as an excel file would be a major plus.
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