Here’s the deets I just submitted through the contact form. Hoping for a quicker answer here, or at the very least some kind of validation that I’m not the only one experiencing this.
After being forced to upgrade to the new ShipStation Connect app, I’m unable to print from ShipStation. I can print test documents from MacOS Finder directly to the thermal printer, so I know it’s connected and working.
In addition:
ShipStation Connect is connected ✅
My OFFNOVA thermal printer is connected ✅
It shows up in MacOS as well as ShipStation > Printing > Connect > Devices > Printers ✅
So, ShipStation recognizes the printer just fine.
HOWEVER — when I send ANY ShipStation order (from any Store) to this printer, ShipStation thinks that it successfully sends the data, however my printer does nothing. (See this gif: https://share.cleanshot.com/bnC3NLHK)
There is no error message.
Thank you in advance,