UPS EOD is a MUST

[jeffrey]

Currently, Shipstation does not offer a UPS End of Day scan sheet.  Shipstation management seems to think (from their documentation) that an EOD (End of Day) scan is not needed for UPS, since Shipstation is sending the data anyway to UPS every day.  This purpose of the EOD for UPS has nothing to do with pushing data to UPS.  Proof for this if obvious, because UPS has their own free shipping software called World Ship.  World Ship automatically pushes all shipment data to UPS when each shipment is created while developers of World Ship still understand the need to create an EOD each day for the driver to scan anyway.  

The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons:

1. It documents that the package was picked up giving the recipient comfort that their package is in transit.

2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.  

3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.

Shipstation tells you that if you "really" want the driver to sign a manifest which is REQUIRED by any insurance claim, then you can go through the trouble to print out a list of your shipments and ask the driver to sign it.  This is tedious and the drivers will not usually want to do this - it is not UPS's way of doing business and without an EOD sheet, they are not required to do so.

It is a no brainer for Shipstation to make a scannable EOD to have it printed and scanned daily just like Shipstation makes one for USPS EOD.

We have experienced our 3rd claim today in a year where a package was not scanned and now missing in transit.  The unscanned packages then become vulnerable for theft with no accountability.  There will be no recourse that we can take on this missing package today specifically because there was no EOD sheet that could have been scanned.

Shipstation: PLEASE LISTEN TO YOUR CUSTOMERS, HAVE COMMON SENSE and DO SOMETHING TO KEEP YOUR CUSTOMERS SAFE.  Businesses need to sign for things that they take in their possession as proof that they picked it up.  It needs to be made easy.  Make a scannable UPS EOD sheet to protect us from these issues.

[Kennyd]

Well, you can see that SS will not respond to this publicly, nor seems interested in helping their customers with this issue.  I've received some private messages from SS staff after getting some nasty post's deleted. They assure me they know and we are 'being listened to' but it's certainly no evident form this or other threads on this issue.

[EDSParts-Will]

I'm curious if the hang up is on UPS side.  UPS wants their customers to use their software, WorldShip, instead of ShipStation.  It probably boils down to intellectual property rights and money.  ShipStation doesn't want to pony up the fees for access to the data, even though, technically, they have it already.

This issue is a real problem, and certainly a head scratcher.  Should be a simple fix.

[rhonda1]

We have experienced three full days of shipments being "lost" in the past month.  Our driver will not scan individual packages at pickup; needs to have an end of day scannable bar code.  Without this pickup scan, entire days worth of packages are going missing and we can't get reimbursed because we can't prove to the carrier that they were picked up.

If this can't be implemented, I will have to leave ShipStation after 15+ years. Sad that this basic functionality can't be address.

[AdamNYC]

We also were just told today by UPS that they will no longer scan individual packages at pick which is just insane.   They are requiring a single EOD barcode to scan instead. Please fix this ASAP.   Our average order value is $1425 and having a single package not get scanned in let alone the 1000's we ship every month is risk we simply can not afford to take. 

[Kennyd]

@AdamB , good luck...SS does not care one bit.  They have time to update the shipping page with a worse looking UI, but not for this that will actually benefit the customers that pay their salaries.  They don't even bother to reply to this thread.

[dave21]

this is a must - what is the issue with getting this? 

[PR]

This also a problem for us. We spoke with SS today and they showed us how to print the EOD. I went to the shipments section and went to EOD but it tells me no data found. So that is out of the question. Has anyone been able to get this to work.

[Kennyd]

Nope..nothing.

I have a package out now that says UPS never received it, had to send another to my customer at a $75.00 loss.  Can't file a claim since they say they never received it.  

SS does not care, they won't even reply here publicly.  

[marc7]

@PR 

"We spoke with SS today and they showed us how to print the EOD."

Can you please share how this is done. 

[PR]

@marc7

Go to the shipment tab in shipstation

Select End of Day

I have tried this but it states no records found. I asked ship station why and they said that our store server might be in a different time zone and to make ship station make that time zone. When I tried generating a report for a time in the past, it still does not find anything. This feature does not work.