Add functionality for Shopify exchanges
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ02-26-2024 07:17 AM
Please add in support for the new Shopify Exchanges feature.
https://help.shopify.com/en/manual/orders/refunds-returns/exchanges
We have been waiting for Shopify to release this for ages and now find it is not compatible with Shipstation - super disappointing.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ02-27-2024 08:57 AM
I have an option but its 3rd party, not sure if shipstation is gonna offer native support.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ05-22-2024 10:05 AM
Can you share what your 3rd party solution is?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ05-22-2024 10:06 AM
We really need this feature too. The alternative is to use Shopify's own shipping options for product exchanges. I would like to keep ALL shipments under one roof inside ShipStation, and I would guess that ShipStation wants to retain the business for all those exchange shipments too. The order details in ShipStation need to be able to re-sync with any product changes that put the order status in Shopify back to "unfulfilled" or "partially fulfilled" status.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ11-19-2024 01:12 PM
Thank you for sharing this feature request in the community! Our merchants have spoken, and we have listened! Shopify has recently launched a much-awaited new feature that allows merchants to process exchanges directly through Shopify without relying on third-party apps. ShipStation is excited to be the first among its direct competitors to support an exchange workflow with Shopify. This feature enhancement will allow merchants to effortlessly print additional outgoing exchange labels through ShipStation while maintaining their current workflow.
Please note this feature is currently in Beta. We have provided a demo video for your reference.
Please address your feedback to our support teams, who will filter it back to our product and engineering. If you want to be added to the beta, please reply to this post!
Happy Shipping!
-Cara
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ11-20-2024 10:53 AM
Please add me to the Beta
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ11-20-2024 12:44 PM
Hello, @gratiapearl!
Thank you for your willingness to try out the Beta! Weโve enabled this for you. Please note that youโll need to reconnect and reconfigure your Shopify store to access the feature. Let us know if you have any questionsโweโre here to help!
Happy Exchanging!
-Cara
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ01-23-2025 06:21 AM
Hi Cara,
We'd really like to be added to this beta too, if possible?
Thanks,
Darren
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ01-23-2025 07:30 AM
Hello @JAQGroup!
Thank you for your enthusiasm about trying out the Beta! Our team will email you today with instructions. Once the Beta is active, youโll need to reconfigure your store. We appreciate your excitement and canโt wait for you to try it out!
Happy Shipping!
-Cara
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ02-13-2025 06:00 AM
Hi Cara,
I replied to your team via a different work-related email address and haven't yet had a response. Are you able to nudge them? My email would have been an @JAQGroup email.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
Hello @JAQGroup!
Thank you for following up. I have passed along your email from our DM, and someone will be reaching out soon!
Have a wonderful day!
-Cara
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ10-03-2024 11:53 AM
We need this as well. Sad that no one thought this through -- although, maybe they did.
Seems like another ham-handed Shopify play to force us to use Shopify Shipping (or even just drive people to Plus.)

