Add functionality for Shopify exchanges

[danny10]

Please add in support for the new Shopify Exchanges feature.

https://help.shopify.com/en/manual/orders/refunds-returns/exchanges

We have been waiting for Shopify to release this for ages and now find it is not compatible with Shipstation - super disappointing.

[DND4Life]

I have an option but its 3rd party, not sure if shipstation is gonna offer native support.

[Durak33]

Can you share what your 3rd party solution is?

[Durak33]

We really need this feature too. The alternative is to use Shopify's own shipping options for product exchanges. I would like to keep ALL shipments under one roof inside ShipStation, and I would guess that ShipStation wants to retain the business for all those exchange shipments too. The order details in ShipStation need to be able to re-sync with any product changes that put the order status in Shopify back to "unfulfilled" or "partially fulfilled" status.

[CaraAdmin]

Hello @Durak33 and @danny10!

Thank you for sharing this feature request in the community! Our merchants have spoken, and we have listened! Shopify has recently launched a much-awaited new feature that allows merchants to process exchanges directly through Shopify without relying on third-party apps. ShipStation is excited to be the first among its direct competitors to support an exchange workflow with Shopify. This feature enhancement will allow merchants to effortlessly print additional outgoing exchange labels through ShipStation while maintaining their current workflow. 

Please note this feature is currently in Beta. We have provided a demo video for your reference.
Please address your feedback to our support teams, who will filter it back to our product and engineering. If you want to be added to the beta, please reply to this post! 

Happy Shipping!

-Cara

[gratiapearl]

Please add me to the Beta

[CaraAdmin]

Hello, @gratiapearl!

Thank you for your willingness to try out the Beta! We’ve enabled this for you. Please note that you’ll need to reconnect and reconfigure your Shopify store to access the feature. Let us know if you have any questions—we’re here to help!

Happy Exchanging! 

-Cara

[JAQGroup]

Hi Cara,

We'd really like to be added to this beta too, if possible?

Thanks,

Darren

[CaraAdmin]

Hello @JAQGroup!

Thank you for your enthusiasm about trying out the Beta! Our team will email you today with instructions. Once the Beta is active, you’ll need to reconfigure your store. We appreciate your excitement and can’t wait for you to try it out!

Happy Shipping!

-Cara

[JAQGroup]

Hi Cara,

I replied to your team via a different work-related email address and haven't yet had a response. Are you able to nudge them? My email would have been an @JAQGroup email.

Thanks

[CaraAdmin]

Hello @JAQGroup!

Thank you for following up. I have passed along your email from our DM, and someone will be reaching out soon!

Have a wonderful day!

-Cara

[drew3]

We need this as well.  Sad that no one thought this through -- although, maybe they did.

Seems like another ham-handed Shopify play to force us to use Shopify Shipping (or even just drive people to Plus.)