02-11-2025 08:09 AM
In the last few months we see an increasing number of packages returned because Address Verification overrides address removing apartment or mailbox number
Address verification should not override the second line at all.
02-11-2025 08:11 AM
02-11-2025 01:20 PM
Hello @ffsdgsdfghdfgh!
Thank you so much for sharing your post in the community! For this particular situation, we highly recommend reaching out to our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.
Happy Shipping!
-Cara