App is constantly locking me out

[xsvn2o]

The app started locking me out at random times . Then requiring me to log in with a browser and go thru 2 factor authentication. I contacted support but go no answers. Does anyone have a fix?

[RTMartin]

I came here to find if anyone else has the same problem. I have to log in EVERY TIME. 

First I enter user/pw. Then it says I need to login in the browser. Something is wrong.

[CaraAdmin]

Hello @RTMartin and @xsvn2o!

Thanks so much for your feedback! We completely understand how necessary a smooth mobile experience is, and we're excited to share that our team is actively working on a solution.

An upcoming update will allow the mobile app to handle aMFA directly—no more switching to an external browser! Our engineers are making great progress on this, and while we don’t have a launch date just yet, the plan is to roll it out to iOS first, with Android following shortly after.

We appreciate your patience and can’t wait to bring you these improvements soon!

Happy Shipping!

-Cara

[RTMartin]

While it is important to make sure your systems are secure, it shouldn't be at the cost of the end user experience. I hope this is fast-tracked as this is absolutely a time-suck, and as a small business owner, we don't have any time.

[CaraAdmin]

Hello @RTMartin!

Thanks so much for your feedback! We know how important it is to have a smooth mobile experience, and the great news is that our team is already working hard on a solution. We're building an update that will let the mobile app handle aMFA right inside the app—no more switching to an external browser! Our engineers are working on this every day, and while we can’t share an exact launch date just yet, we’re planning to release it on iOS first, then Android soon after. We appreciate your patience and are excited to bring you these improvements soon!

We truly appreciate your continued patience and persistence!

-Cara