EMail not working

[tremmert]

We have been getting lots of reports from our customers that they are not receiving email notificaitons with tracking information.  We finally got around to testing this and confirmed.   

We are currently integrated with:

Amazon, Walmart, Woocommerce and Manual Orders

All of the above do NOT sent emails to our customers.  We have contacted support via email, and got no where.  Today, we upgraded our account to access live chat.  Same thing, we are not getting anywhere.  (Clear your browser cache, oh it works for tech support, etc etc..)  

We know this is not a localized issue, because NONE of our customers receive the shipping notification.  Yes, it is enabled...

Support asked us to disable our Manual Order store and to create a new one.  We did this and now manual orders ARE sending email notifications.  Problem is, we can no longer access all of our old manual orders as that store is inactive now.  

Does anyone have any solutions?  This is just dragging on with no solution in site..

[lkatgka]

We're also experiencing this issue, both Woo and Manual. At most automated shipping confirms are sent for three orders. then no others. This has been happening since last week. Definitely a Shipstation issue.

[tremmert]

After pulling out my hair trying to deal with the Shipstation tech support, the issue was finally located.

If you go into your Store Settings, and check branding.  Are you using a custom email address?  If so, just remove that email address and all should be fixed.

We are testing alternative solutions as there is too much dependency on SS.  Not getting any support from them over the past week was our last straw..

[lkatgka]

Thank you - we'll give that a try. Our automated confirm time was a short bit ago, and today none were sent out. Wonder what they changed that would've created this conflict.