I cannot get out of subscription page.

[jchats20180315]

I cannot get out of the subscription page.

It keeps telling me to change my subscription.

Could you please fix this ASAP?

[Chad_Kinsworthy]

Having the same problem!

[Manager-Erin]

Hi @jchats20180315  and @Chad_Kinsworthy , 

Thank you so much for being a part of our community and for reaching out. I do know we were seeing some reported slowness on the same day you both reached out. Has this been resolved for you? The only other reason that you would land on a subscription page would be if you have met your allotted shipments for the month or if your account was canceled or expired.  

If this is not the case and you are still stuck on this page and believe you shouldn't be, I would recommend contacting our support team directly for assistance and information about your account. 

-Erin: Your Friendly ShipStation Community Manager 

[Chad_Kinsworthy]

Hi Erin, 

Our issue has been resolved, thank you. See below for details from our Support Specialist:

I looked into this further and it looks like there was actually an outage with our billing tool yesterday that was causing this issue. It has been since resolved.

We don't see this issue occur often, but we've seen that flushing the account cache has helped resolve this issue in the past.

I do apologize for the inconvenience this has caused.

Please let me know if you have additional questions.

Warmly,
Katy M.
User Success Specialist