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Hi Everyone,
@CDawgBeShippin, thanks for your comment and for being a part of our community, I think you have exactly hit the nail on the head here about image hosting. Back when I worked with the support team I had a few cases where users were seeing just blank boxes instead of images when the packing slip was printed. What it boiled down to was that the code that tells the packing slip to load and render an image was taking too long to render the image when the label was generated and printed with a placeholder.
This is why we recommend uploading your images from third-party hosting sites instead of pulling image URLs directly from your site.
This is especially true when you can see the image loading and generating from within the ShipStation UI, but not on your packing slip. To check this from your end you will select an order that is assigned to your customized packing slip, find the print drop-down and select packing slip, select the preview in browser option from the printing modal, and see if the image has been generated in your preview. If it is generating in your preview but not when you print, you will want to upload your image to the image hosting site of your choosing and update your image URL to the brand new hosted link.
Hopefully, this helps you out, however, if you are still having trouble with this I would recommend reaching out to support to help you troubleshoot further.
-Erin: Your Friendly ShipStation Community Manager
