Mobile Picking Challenges/Opportunities

[careyadams]

We started using Mobile Picking and are running into a few major hurdles that impact performance.  Overall, we like it, but below would improve the functionality considerably, especially for high volume periods.  

• There is no reporting or visibility to what tote/bin is assigned to which order.  Why does this matter?  If I am searching for an order that has been picked and is awaiting shipment, I have no idea what bin it is in.  If I am trying to get all orders out for a specific day, I can't find them and end up needing to repick them manually to make sure it is complete. 
• Performance Reports for Pickers, How many units are they picking per hour?
• I need to be able to cancel the batch of an order in Picking or Picked status if it never makes it to packing.  We have seen this quite a bit (we are processing 5000 orders per day).  This would allow us to rebatch it to have it repicked for packing.
• If there is an exception, a missing item for an order, allow me to flag that item as an exception or bypass it.  We are currently bypassing it and having to put a post-it in the bin to call out what is missing.  If I could scan the bin to see what should be included in the order, that would be easier, See #1 above.  We need a way to know what tote is assigned to each order to better troubleshoot issues. 

• Grey out an order or immediately remove it if it has already been selected by an another picker, we have seen multiple people in the same batches.  
• Occasionally, I need to go backwards to look at something, all of my work is canceled out. This should not pull me out of picking. 
• Sort Batches in the mobile picking from Oldest at the top to newest at the bottom so that the oldest is always at the top.  
• Photos arent showing in mobile picking consistently
• Open batches should be seeable by all users, not just the creator
• I would like to be able to see in the notes "who" picked an order.  The user login should be captured and the picking updates should be capture here.

[CaraAdmin]

Hello @careyadams!

First, welcome to the Community! We’re so glad you’re here. This space is a fantastic resource for finding answers, sharing feedback, and suggesting new product features—we hope you find it both helpful and inspiring!

Thank you so much for sharing such thoughtful and detailed feedback. I’ve passed this along to our development team for review. We truly appreciate your insight—input like yours helps us continue to improve and deliver the best experience possible.

Happy Shipping!

-Cara

[Shaun]

This is great! Took the words right out of my mouth!