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NO CHAT! So tired of the runaround......Silver level

fjabraham
Occasional Contributor

The last several months using SS have been abysmal.  The new platform sucks and is way less productive than the previous 6 years!

I do not get the bot, I do not get the chat option.  How am I supposed to resolve issues or is this a way to get people bump their level to one that includes phone support?!

This is maddening.

2 REPLIES 2

NEV
Contributor

We are also very frustrated with SS and are looking into other platforms.

Moderator-Davis
Moderator
Moderator

Hey there, 

 

I'm sorry to hear about the support experience you're describing. We want to make sure that everyone can reach support when needed. 

 

I can absolutely confirm that the steps listed in this knowledge base article about contacting ShipStation support via the chat widget are accurate and will lead you to a direct chat interaction if followed. Additionally, you can also always reach out to our team via email at Support@ShipStation.com

 

We look forward to hearing from you to help get to the root of whatever issue you may be experiencing!

From Moderator Davis, May the force be with you!