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Needs Assistance: Why Does Insurance Rest to None?

Manager-Erin
Community Manager
Community Manager

Originally Posted by Ming Shan

 

I input carrier for the insurance field with the quantity and it'll show it under shipped but after a while or processing other orders, it resets to none as if I didn't request any insurance.  I already understand carriers have a default insurance but if I'm understanding correctly, if you input a number greater than the default, it would use the input number correct?  Please let me know what is happening.

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