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Option to turn off switch and save

Buffalo
New Contributor

Hello,

Our business ships through 3rd party accounts for many of our orders that are required to go through specific shipping providers. The switch and save functionality is recommending that we change shipping providers on these orders. If a shipping associate was to on accident or through ignorance choose the "Apply and Save" option on these orders, it could incur significant penalties to us.  For this reason we would like to have the option to turn off switch and save either on a per-user basis or for the full account.

Thank you

9 REPLIES 9

birdsafe
Contributor

I also would like to know how to turn this off -- our customers choose the carrier and we don't switch except under certain circumstances and I want to get rid of that annoying little box popping up.

diceenvy
First-timer

Another vote from us for a solution to turn this feature off.

CaraAdmin
Khoros

Hello @diceenvy!

 

Thank you for supporting this feature request. We've forwarded it to our development team for review.

 

Happy Shipping!

 

-Cara

kedllc
New Contributor

Another vote especially since Ground Saver is NOT always the cheapest option. I've encountered several times where regular UPS Ground is cheaper than UPS Ground Saver but ShipStation tries to get me to use Ground Saver (more expensive by $30+).

kedllc
New Contributor

ship station scam.jpg

Hello @kedllc!

 

Thank you for sharing your concerns with the community! To touch on a few points from this thread, while there isn't currently a way to turn off the Switch and Save feature, we've passed this request along to our development team for consideration.

 

In the meantime, I came across this helpful article on our rate shopper tool, which might be just what you're looking for to find the most cost-effective shipping options. I hope this helps!

 

Happy Shipping! We are always here to listen! 

 

-Cara

THELP
First-timer

Hello!

I'd like to add my vote/request for a way to turn off the feature also.

Thanks!

 

contactus4
New Contributor

This is way to easy to accidentally hit.  Customers pay for a particular shipping service. Another vote to ditch this feature.

orders86
Occasional Contributor

Also would like to turn this option off. It's too easy to click accidentally when purchasing a label.