Pissed about API v2 Pricing

[teamLA]

I just want to comment at how disappointing Shipstation has been, as a monopolistic company.  Users dealt with YEARS of having subpar features (ie: 6 years for a toggle to hide left sidebar) and waiting YEARS for feature improvements (ie: 8 years for better product importing). 

I am flaberggasted that every new feature is an additional monthly "add-on."  I'm especially pissed that Shipstation's v1 API hasn't been updated since 2021, but v2 will be an additional $75/month.  

[CaraAdmin]

Hello @teamLA!

Thank you for posting in the community and sharing your feedback! We always appreciate hearing from our merchants, whether it's positive or constructive. I’ve passed this along to the team for visibility.

Happy Shipping!

-Cara

[ryan21]

So it's an extra $75 a month for the Shipping API, and also an extra $30 a month for the Inventory API.

The new API doesn't have access to orders, products and customers. Are those going to be extra and separately priced, too?

[BenC]

Is the current V1 API going away? Is V2 (paid) going to be the only API option for us?

[info622]

The forced upgrade to from Silver to Gold is 89.99 to 139.99. From my chat with the help desk there will be zero integration on silver with Big commerce. Is this the case? We are shipping less with the economy the way it is and we are going to have to pay a lot more to keep using Shipsation in the same exact way we are using it now.  Big fail ShipStation! Please do better.

[sandersonheader]

When logging into ShipStation today, I received a warning pop-up message stating that I would need to upgrade the subscription plans to continue using the API. The information at the links provided in the message was shocking. Is it wrong to feel like Auctane has just demanded a ransom from its smaller business subscribers?

I use the "Growth" plan for myself and two clients (<500 and <1000 monthly shipments) that connect WooCommerce sites to ShipStation. Then, each site has to use a 3rd party plugin (annual subscription) because the ShipStation integration does not work efficiently without it. Now, Auctane, Inc. wants to more than double the monthly subscription?!?

My first thought was that this had to be some error. I initiated a support chat, and this disaster seems to be true. If Auctane believes this is a good business decision, and without coming right out and saying they no longer want smaller businesses, I will have to move all of the accounts to a different shipping integration. I've already started looking for an alternative. Whoever at Auctane thought this was a good idea .....

[adminsk]

Too bad they bought out most of the other Shipping companies

[info622]

I think you are right. They no longer want to work with smaller businesses. I will be looking as well.