Remove shipping transit time estimates

[kavellahaircare]

I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where UPS Ground may be 4 business days, sometimes USPS Priority will estimate 2 business days. This is never correct and is misleading to the customer, who then expects their order in 2 days. Can we please change this??

[brian_christmas]

Has this been rectified? I created custom live rates, with timeframes that included handling times. I have a Standard Delivery and Expedited Delivery option. Set up live rates. Now my Standard Delivery, which I said is 7-10 days, says "5 Days" above it, which is just the transit time. It doesn't say "Transit Time" so this confuses the customer. Is there anyway to eliminate the Transit time or at least add the words "Transit Time" to it?

[CaraAdmin]

Hello @brian_christmas!

Thank you for your post in the community! I apologize for the delay in responding. After consulting with our Support and Development teams, I learned that displaying transit times depends on the individual merchant and their carrier. Not all carriers support the Time in Transit feature. We appreciate your understanding and are here if you have any further questions!

Happy Shipping and New Year!

-Cara