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Removing a product with 0 quantity from packing slip

kkennedy
First-timer

When our Customer Service removes a line item from an order, it is still showing up on our packing slip with 0 quantity.  I found a help article on how to remove 0 DOLLAR items but I want to remove 0 QUANTITY items (we have other products with $0 that I need to keep on packing slips).

Feels like some basic HTML modification of the packing slip but beyond my skill level and Ship Station won't help with html mods (besides that basic ones in the help section)

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