ShipStation letting Users know when there is an issue
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โ07-12-2022 11:22 AM
Wouldn't it be great if ShipStation would send out a mass email letting it's users know when there is an issue?
I find it very annoying to wait for a chat (although when I am 48th in line it does give me a clue) to then be told:
but since this is affecting other users as well, it should be fixed as soon as possible no worries at all !
It would be more than helpful to be informed.
ShipStation should be able to handle a mass email informing all users of an issue.
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โ07-12-2022 11:46 AM - edited โ07-12-2022 11:47 AM
Exactly what's going on!!! Couldn't login
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โ07-13-2022 05:48 AM
Donโt bother waiting. They just close the conversation if you donโt pop in to say you are still there every five minutes.
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โ07-20-2022 07:19 AM
Yes! As far as I am concerned this is a BIG issue shipstation needs to fix! What a waste of our time! If they know there is a mass issue communicate that to your users!
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โ11-25-2022 02:08 PM - edited โ11-25-2022 02:09 PM
Tip for ShipStation dev team:
Save yourself TONS of support chats and frustrated customers kept in the dark: Implement a status page.
All the cool SaaS kids are doing it. Examples are:
- Atlassian StatusPage (https://www.atlassian.com/software/statuspage),
- Uptime (https://uptime.com/status-page) and
- status.io (https://status.io/)
Don't write it yourself, and don't try to host it on your own hosting account because when your system goes down so does your status page. Customers (like us) can even sign up to get automated email alerts when your system is down. This is the way.
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โ11-28-2022 10:00 AM
Howdy @rocinante,
We absolutely do have a status page ๐ You can find that here.
I hope this helps!

