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Shipping Account Always Shows "Recipient"

PPE
Occasional Contributor

Hi guys,

 

After I create the shipping labels, shipstation always shows the shipping account as "recipient" even though I've already chosen my shipping account (I am the shipper).

 

But I called the shipping carrier, they confirmed that this tracking number is billed to my shipper's account,

 

Is anybody meeting the same issue?

 

Thank you

1 ACCEPTED SOLUTION

masonfabian
Super User
Super User

I have reported this bug and they are investigating it. However I can assure you it is purely just a visual glitch and your account will be whatever the default actually is. I admit it is confusing/annoying and I hope it is resolved soon!

View solution in original post

1 REPLY 1

masonfabian
Super User
Super User

I have reported this bug and they are investigating it. However I can assure you it is purely just a visual glitch and your account will be whatever the default actually is. I admit it is confusing/annoying and I hope it is resolved soon!

View solution in original post